ComplaintsforK&M Pools LLC

• Initial Complaint

  01/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dates: Oct2022-Jan2023 Total Paid $22,372.85 K&M Pools Committed to pool renovations and paver installation.Dispute: Coping, paver installation, water lines, tile design all done incorrectly, months of dragging homeowners along without completing the job promised to take 25 business days. K&M Pools left all trash scattered all over the property for months during ************************ while they left on vacation. ***************** documenting everything are available. K&M Pools did not try to resolve the problem because they insist on sending the same installers to continue doing poor/wrong work.We, the homeowners had 4 companies come to assess the damages and they all suggested that we contact BBB because the job was so poorly done that, they refuse to even attempt to fix it. Must be completely started from scratch.Today 01/17/23, K&M Pools has sent a process server threatening to *** us for the balance of this disastrous & un-finished project.Proposal #'s E220902215, E221206295 PLEASE SEND AN INSPECTOR TO OUR HOME AND IF YOU COULD RECOMMEND A LAWYER IT WOULD BE GREATLY APPRECIATED.WE LOOK FORWARD TO YOUR RESPONSE AND GUIDANCE TO FIND RESOLUTION TO OUR COMPLAINT.************************* ************

  Business response

  03/10/2023

   We received a letter regarding a compliant that was filed by *************************:

  
  

  ****** Residence approved proposal E220902215 on 10/05/22 which the scope of work consisted of demo and installation of plaster and waterline tile, installation of coping, installation of equipment including salt system, skimmer, pool and spa pump and waterfall feature.  We began work on the project immediately and gave them an estimated date of completion about 3-4 weeks. They stated on that compliant that we promised to be completed in 25 days but they failed to explain that they added 8 additional proposals approved by them. They also mentioned that all the work was done incorrectly although they continued to add 8 additional job orders as the project progressed because they were happy with our work. 

  
  

  The coping was installed to industry standards. The client later called and expressed that he wanted the coping cut back about  inch. We suggested that he did not recommend doing this but the client insisted that is what he wanted. We then had our installer cut the coping at their request at no additional cost to the client which he was still unhappy with. He then stated that he wanted a bullnose finish. We explained that this is an additional charge in which the client again did not want to pay for. We always aim to keep all customers happy and had our installer come back and complete the bullnose finish at no expense to the client, although we took the expense in order to satisfy the customer. The client agreed in front of the installer that he was happy with the work. We also comped the light installation in E221010247 in the amount of $300 to again keep the customer happy as they continued to add work to the project. 

  
  

  E221102274 was for the installation of mosaic dolphins, material by owner. It took them 3 weeks between ordering and delivery of this material. 

  
  

  All work was completed. The final job order (8^th approved proposal) was the paver installation. Email on 11/30/22 was sent to Meylin 50% deposit for paver installation in which they stated that they would pay at completion. In good faith, we worked with them as this was the final job order. E221206295 was approved on 12/06/22. The sand was delivered to their residence and the installers began working the project. Additional material had to be ordered as we always explain to the customer that you should order about ****** additional square footage to account for yields/cuts of the paver. E221220303 was approved and paid for with check #*** which was later returned by their bank on 12/29/22. Another expense we were hit with. They also stated that trash was left everywhere which is not true. Email dated 12/06/23 from ***** removed the trash fee for the pavers as they did not agree to pay for it. Another cost of $400 that we comped.
  

  
  

  To read on this complaint that we did not work with them is simply not true. E221206295 in the amount of $6,950 was never paid by the the client along with returned check #*** in the amount of $508. We worked with them time and time again and ending up losing thousands of dollars in the process, which our lawyer sent a letter for payment and to date they still have not made any payment towards these outstanding. 
  

  
  

  The time frame of this project from start to finish was 2 months. The initial proposal was estimated at 3-4 weeks plus 8 additional job orders and 3 weeks of waiting for material delivery shows that we were working on this project nonstop. To say otherwise, is simply not a fair statement. 

  
  

  
  

  
  

     *****************************

     Accounting Manager

     K&M Pools LLC

     **************

  

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