Business ProfileforUniversal HVAC Corp

Signed an agreement and had a new 5 ton Carrier Unit installed on 8/18/2022. Spent $8,854.24. The contract specifies a 1 year labor and 10 year unit warranty. The installation was not smooth to start. The technicians did not correctly wire the thermostat so the unit would run heat 247. Had to pay an electrician to come replace the thermostat even after their technician who came out out 8/30 (after having requested assistance on 8/22) did not resolve the issue. There was also immediate leaking and water damage to the platform in which the unit sat upon. The system would constantly shut off and finally on 11/4 they came back out to fix said issue. This is summer in ******* mind you. They flushed the drain line but blamed the builder for bad flow then complained I didn't pay them. It's under labor warranty so it's "covered". Then the owner ************************* me about not paying him $250 for a condensate pump that was on the original installation agreement. #1 They did not install said condensate pump. #2 It is not on the contract. I have the original copy. The owner refuses to repair this ongoing issue, I've spent hundreds of more dollars to band aid the unit and it's now almost 1 year of frustration. Today the unit leaked more than ever, even though the drain line is completely clear and draining, and it's ruined personal property in my garage and now molding inside the unit due to consistent leaking. I have documentation, photos, and a timeline. I will be pursuing legal action to recoup the cost of the unit so that I may cover the damages and repairs needed to be done. Since apparently the warranty means nothing and I've been well within my timeframe. All in all I was also taken advantage of on price, because they advertised a 4 ton for $2,400, so having a slightly larger unit shouldn't be more than 3x the cost.