ComplaintsforAmerican Dream Vacations LLC
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Complaint Details
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Initial Complaint
01/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Horrible! Where do I even begin? If there was everything that could've gone wrong it did 16 hours away from home in the mountains in the middle of no where with my young children, husband and I. ***This was our BIGGEST ISSUE. Where you connect your water, it began to FLOOD the entire **, I didn't have enough towels to clean the flooding. I wasn't sure what we were going to do. We must've called the person in charge 5 times a day and every time he guided us, with no solution. We were just so desperate for water in ******. And when we used the little bit of water before we realized it was beginning to flood, underneath the sink had a leak also! **** ranger did everything he could to help us, because at first we didn't even realize it was flood. He had to knock on the ** to notify something was wrong with it. Smaller issues:1. prices aren't accurate on website the optional charges on the website, after you pay the deposit they tell you it's actually mandatory. Which I was able to move forward from and we still rented a week. 2. The heater in the front of the ** doesn't work so be ready for it to fog up and you have no way of seeing out your windows, ANY OF THEM. 3. Nonetheless the side mirror that was broken it wasn't even useable. Which for a first time driving these massive things it can be scary.4. Showers didn't work due to lack of water 5. ****** didn't work due to propane being empty.Customer response
01/16/2024
The business refuses to email me the contract I signed with them. I've attempted to reach them by email multiple times. No response.Customer response
01/17/2024
This is the contract they stated saying they were unable to reimburse any money due to the contract we have signed. This is the contract.Business response
01/17/2024
I do not believe this is the correct company. ********************** is a repair and sales facility.Customer response
01/18/2024
They handle, sales, rentals and repairs! This is the address to the location, and the business name. You can also see on the contract the name of the company. The person I emailed also states the address and name of company.Customer response
01/18/2024
They handle, sales, rentals and repairs! This is the address to the location, and the business name. You can also see on the contract the name of the company. The person I emailed also states the address and name of company.Customer response
01/18/2024
They are the same business with multiple LLC. They are the same office building, you guys can literally walk in and they will tell you it's the same company.
Does that give me a dead end that's it's a "different name?"
I'm not trying to be a ***** person here making a complaint about nothing. I gladly spent originally almost $4,300 with the deposit. But to get back my deposit and $290 everything that we experienced was insane. I have videos of the amount of water coming into the ** flooding. I couldn't attach any videos. And multiple attempts to reach the person in charge to "help us" on the road. The guy even told us to go find a store to see if we can purchase something, mind you we are in the middle of a mountain in the middle of nowhere.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.