Business ProfileforSB Tree Service LLC

On 10/14/2022, I paid SB Tree Service in Holly Hill, FL $850.00 to trim and shape my umbrella tree after damage from Hurricane Ian. They said they would use a bucket truck to get to the top of the tree to cut and re-shape it. When the workers arrived, they had all of the equipment, but told me they wouldn't use the bucket truck and instead would use a pole saw. So the bucket truck immediately left the area. I could tell they were in a hurry. I kept telling them to shape it like an umbrella with the top curved like a dome. After some time of me trying to tell them what to cut and how I wanted it shaped, it was obvious they did not know how to do this. I later called the office and told Janet that since they never used the bucket truck, I should get a discount off what I paid, because on the receipt it emphasizes bucket truck. She said the price is still the same with or without the bucket truck. This company did a lousy job and now I want a full refund from them. I have attached before and after photos of what the tree looked like before SB Tree Service trimmed and after they trimmed. I had to hire another company to come and do the job SB Tree Service didn't do.