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ComplaintsforUndersun Fitness
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Complaint Details
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Initial Complaint
03/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a band set from the business in Jan 2022. At the time of my purchase the business had a lifetime replacement warranty on their bands. This is one of the main reasons I purchased from this business. I have two bands that are currently failing. I noticed that on the business website they now only warranty new purchases for a year. This wasnt the case when I purchased my band set.I have attempted contact with the business multiple times and asked about the warranty situation. I can not get a straight answer and it takes forever to get a reply. I feel that the business should honor the warranty that was in place when I originally purchased the band set. I have given the business my original order number and order date but they have provided no assistance in resolving the matter.Initial Complaint
10/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased resistance bands from this company (via Amazon ) in April of this year. A couple of the bands have frayed and I wanted to submit a warranty request. After emailing their customer service to find out the warranty claim process, I submitted a claim on Sept 8. After not hearing anything for a couple weeks, I sent another email checking in. To date, I have sent 3 emails and have received zero replies to either the warranty claim or emails. I have filled out their contact us for in their website multiple times and received zero replies. I even tried to reach out via Instagram and again, zero response.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.