![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforHonest 1 Auto Care
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
2007 Mercury Milan. 02/28/2023 I am writing to dispute the report made by your auto care shop regarding the condition of my vehicle. I brought my car in for maintenance and was shocked to receive a report that claimed my car was in dire need of costly repairs. That I had repair before I took my car your shop. I am extremely disappointed by the false report provided by your shop. It is unacceptable to misrepresent the condition of a customer's vehicle and potentially cause them unnecessary expenses. I would like to request that you review your inspection and reporting process to ensure that such mistakes do not occur in the future. you guys did not listen to anything i told you about what's wrong with the car you guys assume what was the problem just by looking at when i dropped it off without doing a inspection just looking. I told you guy my car was stalling when I am driving. you guys told me I need a starter motor, alternator and which I had that replace 3 weeks ago. also, when I came to pick up the car you guys added a battery and crankshaft position sensor. the battery I did not need my car had a brand-new battery. now the crankshaft position sensor I did need because that would have fixed my stalling problem. see if you guys did what was right that all I needed. Additionally, I would appreciate a refund for the unnecessary repairs that were recommended by your shop. I understand that mistakes happen, but it is important that businesses take responsibility for their errors and take steps to make things right for their customers.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.