ComplaintsforNC European Garage LLC
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Complaint Details
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Initial Complaint
10/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In December 2022 I bought my **** ******* to *** European garage LLC which is owned and operated by *****************************. They located at ******************************************************. They were instructed to inspect the car, replace all the fluids, and get the car running. I was informed by ***************************** of NC European garage, LLC that the vehicle needed fluids and fuel pumps. The fuel pumps were ordered from ******* and ship to ************* at a cost of $6,084. We were told that the pumps were installed, and the car was running.The car was not running well and sent to ******** Auto Performance who did an evaluation and inspection on the car. It was found that the fuel pumps were old and need to be replaced. We then told them that they were replaced by *** Garage LLC and ***************************** at a cost of $6,084.00.Attached are the pictures and a video that were taken by ******** Auto performance showing that fuel pumps were not replaced and need to be replaced. It was determined that NC European Garage LLC did not replace the fuel pumps but billed me $6,084 for new ones,Customer response
10/27/2023
Attached is a copy of the bill that was paid with the address where the work was done
They are still there as I went by it last week.
They work out of a warehouse.
Please call with any questions
Business response
11/24/2023
I receive ******* car in my shop on 15- NOV - ************************************************** over paid and it's gonna resell the car . I said i am going to check to see what the car needs to be run again , this car last time was running in 2008 .After few days i said to him he needs the fuel pumps and the fuel tank needs to be take it out from the car to make sure there is no old fuel in the tank .He said NO just make the car to start nothing else .I replace the fuel pumps all the filters , new oil and HE was agree with the price for parts and labor . After i start the car i was not able to drive it because was no brakes , i ask him to pick up the car i am not gonna do any work on the car because was seating for to long and was to many parts to replace , I said i don't need complication with him and his car .
After he pick up the car few months later he call me and said i never change the fuel pumps , like you see in the pictures the fuel pumps was 100% damage , i replace them but the old gas from the tank damage the new pumps .
This ********************* was my very good friend ,he has no friends now , nobody from his family speak with him , his own daughter doesn't talk with him . I was expecting this , what is doing right new with me is this is what he do all his life . I find this from his ex friends
I am very sorry if my English is bad , English is not my first language .
Thank you so much for understanding , if there is any question this is my phone number : ********** *************;
I came here in 2011 from ******* like everybody for a better life i have this business from then and never have a complain before , now i have one coming from a friend , my very good friend
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.