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ComplaintsforFinish line Auto Group, Inc.
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Complaint Details
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Initial Complaint
12/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On November 25 2022 ***** with Finish Line Auto Group sold us a 2013 Cadillac XTS. The first question I asked him was if there was anything wrong with the car, he replied no none .my mechanic came and said to him after viewing the car that the car was involved in a total loss accident and has a rebuilt title, he said no it had a clean record with no accidents ! I bought the car because it has a great price and the mechanic said that the computer he put on it read no mechanical problems I paid 9,900$ in cash including the taxes and title transfer as I was driving home on the highway I noticed the car pulling to the right and weaving uncontrollably and the breaks were not working properly . I took it to a second mechanic with a shop and the first thing he said after viewing the car that the car was involved in a total loss accident and that it had a rebuilt title . I tried to contact this ******************* that sold me the car and never answered my calls or text messages I feel devastated that I paid almost 10,000$ plus almost 1000$ trying to fix the problems and now the car is undrivable as to my insurance company advised me to not drive it I want to return this car and would like my money back and report these people so no one else gets hurt and taken from these people !!! Please help me with this issue I feel lost and broken with all of this nightmare !!!Business response
12/21/2022
******** took the car on a long test drive where him and his friend both had a chance to drive the vehicle. At no point did the customer make any mention of alignment or brake issues, during or after driving the vehicle. The customer and his friend were both delighted with the vehicle. At which point we negotiated and he ask about a warranty. A warranty was offered at an additional cost and customer declined. The customer proceeded to request that his mechanic check the vehicle, after waiting for over an hour his mechanic checked the vehicle and signed off on it. Also, the vehicle history was disclosed verbally and in writing at the time of sale. Unfortunately, the customer did not purchase a warranty and the vehicle was sold "as-is".
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.