ComplaintsforBeyondnice Corporation
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Complaint Details
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Initial Complaint
01/05/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
Paid for 2 foam inserts, they only sent 1. What can I do with 1/2 of a hot tub cover? I've repeated asked for ****** to send, I've disputed it with my credit card but am still out $$$. Please don't close out this review....consumers need to know about how this company operates. Citibank said BeyondNice is used to fighting these types of credit card disputes, that they do this all of the time.Customer response
01/10/2024
HI I reached out to the business AGAIN to ask for them to make the situation right.
Business response
02/07/2024
BeyondNice has worked this out with the buyer, and will be sending the missing foam to the buyer. It should ship by end of February.
Business response
02/07/2024
We have come to an agreement with the buyer, and will be sending the missing foam panel, as the buyer has requested.Customer response
02/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
12/10/2023
- Complaint Type:
- Product Issues
- Status:
- Unresolved
I paid BeyondNice $341 for 2 pieces of hot tub cover foam. I only received one, ****** told me for weeks he would send the other piece that it was his mistake. He never sent it, so I've paid for a product that i haven't received.Business response
12/12/2023
The buyer opened a credit card dispute, and was refunded. Therefore, we did not send the remaining foam.Customer response
12/13/2023
****** with Beyond Nice would not authorize the refund through the credit card company, I HAVE NOT BEEN REFUNDED. They mentioned that he gets disputes frequently that is why he refuses the credit back. See proof
Customer response
12/15/2023
Complaint: 20987139
I am rejecting this response because: ****** with Beyond Nice would not authorize the refund through the credit card company, I HAVE NOT BEEN REFUNDED. They mentioned that he gets disputes frequently that is why he refuses the credit back. See proof
Sincerely,
*****************************Initial Complaint
10/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Bought a hot tub cover and they state it was delivered AUGUST 31 it was not. Paid with CITIZENS BANK NA ****** $99.00 Shipped to ********* ******* "Address" **** Old Beattie Road Lockport, NY XXXXX United States Have you received this order? XXXXXXXXXXXXXXXXXXXXXX September 29, 2021, Sent by CN_OTHER Status: Shipped Transaction ID 37HXXXXXBXXXXXXXT Seller info SHANGHAI YEJIA IMPORT EXPORT CO.,LTD +XX XXXXXXXXXXX http://www.ebay.com **********@hotmail.com Purchase details All orders will shipped within 7 working days - general merchandise #XXXXXXXX $99.00 Total $99.00 Print details Need help? If there's a problem, make sure to contact the seller through PayPal by February 19, 2022. You may be eligible for purchase protection. Report a problem They advised PAYPAL IT was delivered. It was not. USPS states it was delivered it was not. They never even sent me my tracking number for the package until I filed a complaint with PAYPAL.Business response
10/19/2021
Business Response /* (1000, 5, 2021/10/12) */ This entry is misplaced, and must have been intended for another company. We have no record of any transaction with this buyer, and we have no affiliation with the seller referenced by the buyer. Further, we do not have any items that sell for $99. Please remove this complaint from our account. BeyondNice Consumer Response /* (2000, 7, 2021/10/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)
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Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.