ComplaintsforUBO-Technologies, LLC
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Complaint Details
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Initial Complaint
01/25/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a water bottle from this company, upon receiving it, I realized that the item was defective and contacted the merchant, the merchant, kept asking little questions but never addressed the question that I wanted to return the item for a full refund, instead the merchant tried to deter me by not responding. Finally they responded and said they would send me a return label which I received and I returned the item. I showed that they received it and asked when can I expect a refund, they didn't respond initially but did saying that they did receive it but it was in the warehouse and until they can process the return I wouldn't receive my refund, that was the last I heard of them. I paid almost ****** for this water bottle that did not work.Initial Complaint
09/22/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a Crazycap in June 2023 decided to return it because the size didn't work for me. (Order #*****) It was a bit difficult to get the return label from the company, but eventually received one via email on July 16, 2023. I sent it back and saw that it was received by company approximately early August. After a few weeks I reached out to asking where was my refund on August 27, 2023. A reply on August 30, 2023 stated "We are having some changes in our team and that's why refunds are delayed. Rest assured, we will process your refund as soon as possible. I appreciate your understanding." As of today, September 22, 2023 I still haven't received a refund. I've recently emailed again asking where my refund is but have not had any response.Initial Complaint
08/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I'm adding to the list of complaints. This company sent me a defective water bottle. I tried fixing it with their customer service and their solution did not fix the problem. I said I wanted to return the bottle and they said they were going to charge me a 25% restocking fee. So they want to charge me a fee because their product is defective. They did not offer to remedy the defective product other than to try their fix again which failed the first time. I also sent them screenshots of their own website policy showing a 20% restocking fee and asked why they were charging me 25% and of course customer service ignored that. I want my money back or the company to send me a new bottle or exchange for the defective one at their shipping expenseInitial Complaint
06/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased the WAATR hydrocap on 11/26/22. I started having problems with the hydrocap i nFeb 2023, with complete failure in 6/2023. I contacted customer service. they informed me that I would have to PAY for a replacement for their defective product ($15 for shipping). I refuse. I shouldn't have to pay for a replacement for a manufacture defect. A desirable outcome would be a replacement AT NO CHARGE. I submitted a video, everything required of WAATR to show the defect.Initial Complaint
01/28/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Ima kickstarter campaign I decided to make a pledge with the promise of a working product by January 2022. When the time for people to receive their pledged items they stopped updated their kickstarter and posting on their social media page advertisements for the same product that was promised to the users that backed them up. Many are asking for a refund and no response has been provided to many. They have stated that they would offer a refund but many have shared that they have not received a response back from the request, including myself.Business response
02/01/2023
This customer did not purchase this product directly from our store. They are part of the crowdfunding campaign, Kickstarter, where you pledge any amount of money to back a certain. In this case, the "product" is actually a "reward" where they are able to lock in heavy discounts on products not yet on the market. This platform allows for shipping delays to occur due to the fact that projects join this platform's pre-manufacturing stage. We have already commenced shipping out products to the majority of our backers and have also processed any refunds that have been requested thus far.
Currently, we are shipping ONYX color units only and all the other colors will be delayed. We have already informed the above to all our customers through the Kickstarter platform.
We haven't received the change of color request from "*****************" in our support email yet. We are happy to provide the Onyx color unit if a customer would like to change the color or complete a refund as requested. If the customer would like to have the refund then we intend to process the refund no later than this Friday, Feb 3rd.
Thank you!Initial Complaint
01/26/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I have attached the full invoice for you to see. I preordered items from WAATR.com late 2021 and they were supposed to ship out everything late December 2021. They never shipped me anything. Throughout 2022, they would send an update alomst monthly saying due to Covid and shipping issues that they were shipping later than expected and if I'd like to change the colors I ordered, that they might be able to send mine out faster. Nothing ever happened and I have been waiting over a year for items I paid for and never received. I paid $129 for my items plus $12 for shipping, totaling $141.00. I need a full refund for items never sent and never received. Times are very tough and I need the $141.00 back for items never received from an order placed in 2021. All last year, 2022, I tried to be patient with the false promises of shipment from the owner, *****************************. I cannot wait any longer.Business response
01/31/2023
Hi,
This customer did not purchase this product directly from our store. They are part of the crowdfunding campaign, Kickstarter, where you pledge any amount of money to back a certain. In this case, the "product" is actually a "reward" where they are able to lock in heavy discounts on products not yet in the market. This platform allows for shipping delays to occur due to the fact that projects join this platform pre-manufacturing stage.
We have already commenced shipping out products to the majority of our backers and have also processed any refunds that have been requested thus far. This customer just recently made a request on *** 9th for a refund of her pledge, and on the 13th we advised that we would process the refund. We intend to process her refund no later than this Friday, Feb 3rd.
Thank you!
Initial Complaint
01/24/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 11/25/22 I purchased two water bottles. When I received them, I decided to return them, which is allowed within the company's return policy. I shipped the bottles on 12/12/22. I have delivery confirmation. I have emailed the company twice asking for my refund and have received no response, nor have I been refunded. The receipt, shipping receipt, and delivery confirmation are attached.Thank you, ****Business response
01/26/2023
Hello,
Our usual processing of refunds can take up to 30 calendar days. Due to the busy holiday season, we can take up to 45 days.
Her product arrived at our facility on December 13th (as per the tracking information **** provided), but wasn't processed by our RMA department until Dec 28th. Even though the product was deemed "not sellable" as attached we have already refunded ***************** for the cost of her order. (minus any shipping costs associated as per our return policy as stated on our website).
We have attached the proof of refund and informed ***************** as well.
Thank you!
Customer response
01/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received notice of their refund one day after I informed them that I had reported them to the BBB.
Sincerely,
*****************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
7 total complaints in the last 3 years.
3 complaints closed in the last 12 months.