Complaints
Customer Complaints Summary
- 15 total complaints in the last 3 years.
- 9 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was a door loop customer until 3 months ago or so. I received 1099-Ks from them for interest income that used my social security number instead of the *** of the company receiving the income. I cannot get anyone in customer service and have tried for the past month. I am considering driving 7 hours to ***** to straighten this out but I am afraid I will physically assault them. If this is not resolved quickly I will do that and file other consumer complaints.
Business Response
Date: 04/17/2025
Can someone from the BBB please reach out to my email directly to discuss this?Customer Answer
Date: 04/18/2025
the issue has been resolve, it was not DoorLoops fault it was Stripe and they fixed it, Im good TUInitial Complaint
Date:03/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Doorloop wont send invoices. They say they are emailing the invoice but you can only view it for a limited time. 5-30 minutes. Even if I was receiving the invoice. This seems illegal to limit the amount of time I can view the invoice.Business Response
Date: 03/12/2025
Hi ***, please give us some time to read through your transcripts and conversation history. We will also have accounting provide an explanation of your bill, and will contact you directly once we have more information.
Thank you so much for notifying us, were on it!
Business Response
Date: 03/13/2025
We have resolved the issue with ***.Customer Answer
Date: 03/26/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** DufInitial Complaint
Date:02/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am trying to cancel service. I was told to cancel service I had to speak to an account representative and that one would get back to me. I tried to call but did not receive a call back nor can I seem to get anyone on the phone. The payment on February 6, 2025 shouldn't have gone through. But even after I requested the account to be canceled. I still got charged.Business Response
Date: 02/07/2025
Gashar, we are so sorry this wasn't routed to the correct department earlier. Our team is on it, will reach out to cancel your account and issue a refund.
We apologize for this experience and hope we can make things better perfect soon.Customer Answer
Date: 02/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Gashar *****Initial Complaint
Date:01/31/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When trying to log into my account, I receive the message portal closed. However I was still charged $501.99 because of auto withdrawal, which I have no way of turning off because I cannot log into my account. ********************** only has a chatbot support for renters and zero way to contact them. Chatbot is useless, tells me to log in, which I cannot doBusiness Response
Date: 01/31/2025
Hi *****, thank you again for letting us know about this. I just emailed you instructions for what to do with your bank. We will also try and help by contacting your landlord and teaching them how to end the lease and submit a refund. Looking forward to hearing from you soon.
Customer Answer
Date: 01/31/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
Date:01/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
See AttachmentBusiness Response
Date: 01/13/2025
Hi *******,
We're sorry you're having issues with your property management company or owners of the building that are continuing to charge you rent even though they stopped managing the lease.
DoorLoop is just the software they use to collect rent. We do not manage the property ourselves and are not able to see or edit any of the leases.
Please have the property management company cancel your lease, or have them contact us and we can help them directly.
You can also send them this article: **************************************************************************
Lastly, you can login to your tenant portal and cancel any automatic recurring payments by following these instructions: *************************************************************************************************
Hope this helps!
Initial Complaint
Date:01/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a landlord. I have a Premium level subscription to Doorloop that I'm using to manage my rental properties. January ************************** which my tenants have used the Doorloop tenant portal to pay rent. The first rent was received by Doorloop on 12/27 and subsequently, approximately ****** in tenant rents have been paid to Doorloop and NONE of those funds have been transferred to my account.Customer Answer
Date: 01/06/2025
Hi,
This morning at 7:00AM MST, I received a call from JB *********************************** from ************************** and he explained to me that the first payment thru the property management portal can take 7 days. In my case, there was also an issue with the bank routing number.
I'm happy to say that the payment has now been deposited into my bank account at ***** and I'm very satisified with the response I received from Doorloop. Please close this complain out and let me know if you have any questions.Regards,
****
Business Response
Date: 01/06/2025
Hi ****, I'm happy to hear we helped resolve everything. We are here to help with anything needed at anytime. Speak soon!Customer Answer
Date: 01/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *******Initial Complaint
Date:10/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 30 I paid Doorloop $1,666.00 in that price included 238 hr of onboarding training. 30 minutes for each one. which i only received three. I have been trying to call door loop to speak to someone about a issue that i was having. The only way I was able to speak to someone if your are interested in their product (software) that's the only time they are nice to you. Even to convince you into paying one years of theirs service. The only other ways is though emails which takes about 2 days for someone to respond to you, or online chat. which I really dislike.After reading the negative reviews that this company as, and want i was experiencing. I no longer want their sevice.Business Response
Date: 10/23/2024
Hi *****,
We tried contacting you by phone. Can you please reach back out and request to speak with ******?
Thank you so much!
Customer Answer
Date: 10/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *********Initial Complaint
Date:09/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 5/24, I paid my rent for the month of June on Doorloop's application via the one time payment option. On 6/1, Doorloop removed another full payment amount, leaving the first payment of $900.99 sitting unused in the tenant portal. Doorloop does not offer tenant support over the phone and only employs a chat bot within the app/website that instructs to you to contact the property manager. When I contacted my property manager I was told to disable autopay; I did this and disputed the additional charge with my bank. Since then, my rent payments have been returned by Doorloop and I've been charged repeated fees totaling AT LEAST $100 due to Doorloop's poor treatment of tenants and negligence in accepting funds. ********** was unable to even find a pending second transaction attempt from last night (9/3/24) despite Doorloop sending me a receipt stating the payment was pending. I've used many different payment portals and have never experienced anything like this before where it is so difficult to complete a simple payment. I've had to negotiate permission from my landlord to pay my rent for September via check and will probably end up incurring another fee for a 5th returned payment. I just want Doorloop to take accountability for their negligence with my funds. I've attached the transaction history below.Business Response
Date: 09/05/2024
Hi ******,
Thank you so much for bringing this to our urgent attention. We greatly apologize for the issues you're experiencing and are having our teams look into everything you mentioned.
We will get back to you as soon as we have more information.
Initial Complaint
Date:02/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I decided not to renew my membership for an additional year and was never told that after my membership ended I would not have access to last years tax reporting data. I was also charged and not refunded for the upcoming year. I was able to pull one report before my membership ended but it did not show all of the rent collection in 2023. I have been trying to speak to a live person without any luck.Business Response
Date: 03/04/2024
Customer had previously requested a refund and was granted one.
Customer had requested access to documentation, and has been granted until end of March for information at no additional cost.
Customer stated that we are good to close.Initial Complaint
Date:01/22/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There are multiple issues with Doorloop. First off they logged that a tenant paid when they did not. They blamed me as entering this info myself. I did not. Now as the first of the year they have not deposited over $20,000.00 into my account. They keep saying its Stripes issue but they cannot say what it is Stripe needs exactly. There is no one to call the chat goes round and around. There is no one taking charge of this. I am beyond livid at this situation.Business Response
Date: 02/06/2024
Hi *********, thank you so much for bringing this to our attention. We're happy to hear our team helped you through everything and look forward to continuing working together with you.Customer Answer
Date: 02/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************
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