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Business Profile

Wholesale Watches

Invicta Store

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Watches.

Complaints

This profile includes complaints for Invicta Store's headquarters and its corporate-owned locations. To view all corporate locations, see

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Invicta Store has 15 locations, listed below.

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    Customer Complaints Summary

    • 48 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/01/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 03/23/25 I placed an order for two watches on Invicta website (*************************). The website promises orders will ship in 3-5 business days. Invicta has not sent any order updates as of today, 03/31/25.. I have sent two emails to ******************************* but I have not received a reply to the emails. I called the customer service phone number today, 03/31/25, and spoke with a customer service representative. I was informed that there was a delay and a shipping label has been created. I informed the representative that I wanted to cancel order due to shipping extended beyond 3-5 business days with no order update from the company. I was supposedly transferred to a manager but I was transferred to someone's voicemail. I left a message on the voicemail and requested a return phone call but no one returned my call today. As of today, 03/31/25, I have not received a shipping update. The order number is **********. The order total is $118.38. I would like Invicta to refund my money and I would like consumers to be aware of the company's terrible customer service which involves no email updates on order status, no response to customer emails and no return call from management.

      Business Response

      Date: 04/01/2025

      Good day, We have checked our data base and do not see an email from the customer in ref to requiring about order. We do reply to all inquires within 24 Business hours. The call was recorded and yes transferred to a manager. Being a busy Monday I reached out to the customer this am and confirmed that I have cancelled the order and refunded it. We did advise the customer on the call abut our delays. Thank you 

    • Initial Complaint

      Date:02/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      01/06/2025 I purchased two watches and wanted insurance on them, the girl who took care of me said she had to cancel the ****** transactions and recharge me again, and when I showed her that same day it was taken out of my bank, she said it would fall off, till this day today 02/05/25 have not seen any refund, and when I went back to the store, they all joked about it as they got away with this. No receipt was given to me. I called corporate, and they couldn't help me, I would like to know where that money went when they can't find the transaction taken from my bank. I can't seem to get anyone to help me with this refund that they owe me

      Business Response

      Date: 02/06/2025

      Good day, A Manager has spoken to the client today 2-6-2025 and we will be mailing him a check for the $303.67 

    • Initial Complaint

      Date:12/20/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a watch from ************************ about a week ago. I paid for 2-day shipping. I received a tracking number however there has been no movement on my purchase since the time I purchased it. I attempted to send an email which was not responded to. I also attempted to call twice at both times the system told me that I could not reach customer service at this time and disconnected the call. I am still waiting for this package, however, I paid additional money for this package to be delivered two-day air and it has yet to be turned over to **** I'm wondering if this is a complete scam.

      Business Response

      Date: 01/02/2025

      Hello, The order was filled and handed to carrier as we do not have any orders held back or delayed from that date. We are truly sorry that the package never arrived so we have refunded it in full. If the package arrives please advise us as we are starting and investigation with **** Thank you 

      Customer Answer

      Date: 01/02/2025

      I have not received a refund to my credit card at this time. I will continue to monitor my account for the refund before I am satisfied with this resolution. I never have received the package so I am uncertain that a refund will come through based on previous experience.

      Customer Answer

      Date: 01/02/2025

       Date Sent: 1/2/2025 2:18:33 PM
      I have not received a refund to my credit card at this time. I will continue to monitor my account for the refund before I am satisfied with this resolution. I never have received the package so I am uncertain that a refund will come through based on previous experience.

      Business Response

      Date: 01/03/2025

      Order has been refunded back to original form of Payment 

      Customer Answer

      Date: 01/06/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ****

    • Initial Complaint

      Date:12/19/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a watch from Invicta on 12/8/24. They say it was delivered on 12/17/24 by the **** to my keyed entry mailbox which is locked but it was not. I noticed others having the same issues with delivery. Initially I just wanted a replacement sent but seeing the issues of others, I just want my money back. Had I read the complaints prior to ordering, I most certainly would not have done so.

      Business Response

      Date: 12/20/2024

      Dear customer, Our apologies for any inconveniences, during the ******* times delays and lst packages do occur and we do not have any control over that. We will process a refund and conduct the investigation with **** as to where the package was delivered. Thank you  

      Business Response

      Date: 01/02/2025

      Good day , the return was entered in error and the refund was les $12.10, we have requested that another check be mailed to you. Thank you 

    • Initial Complaint

      Date:12/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase and was informed by Invicta that it was delivered. It was never delivered. They told me to contact ***. I contacted *** and they told me to contact the seller.

      Business Response

      Date: 12/20/2024

      Hello , Our apologies for any inconveniences. Could you please provide your order number to take a look and see what occured? 

    • Initial Complaint

      Date:12/03/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased an Invicta Pro Driver ***** watch on 3/4/2024. With the purchase, I added on the Extended Protection Plan, which covers accidental damage with zero deductible. The second hand broke and I sent the watch in for repair. Not only did I have to pay the shipping, but I received a call today stating that it'll cost $63.60 to repair my watch. I feel like I am being ripped off.

      Business Response

      Date: 12/05/2024

      Good Day, We have reached out to the customer to try and remedy this issue. Being that we are the Official online retailer for Invicta we do not repair the watches. We are awaiting the response from *** ****** as we would like to see if he can get the watch back to us so we can try and resolve this for him.  Thank you 

      Business Response

      Date: 12/09/2024

      Good Day, We have reached out to the customer to try and remedy this issue. Being that we are the Official online retailer for Invicta we do not repair the watches. We are awaiting the response from *** ****** as we would like to see if he can get the watch back to us so we can try and resolve this for him. As of 12-4 we have not heard back from customer after we asked if he could get the watch back from Service.

       

    • Initial Complaint

      Date:11/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never received my order. I was told a delivery date and was told it would come to my residence. Now they said it was delivered to some dock. They refused to trace it or refund me my money. I spoke with *** and was told my address wasnt on the package anywhere.

      Business Response

      Date: 11/27/2024

      Dear Customer,

      We truly apologize for any delays of the delivery of your package. During these times we do see where the carrier does not update scans when the package  is transferred to another station. Great news is that the package shows delivered yesterday evening.  Thank you 

      Customer Answer

      Date: 11/27/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *****

      Customer Answer

      Date: 12/30/2024

      Date Sent: 12/27/2024 6:47:52 PM
      This is not a duplicate complaint. Orginally I never received the item and they wouldnt trace it. Since then o have returned the item and I havent received my full refund and they arent responding to any of my emails 

      Business Response

      Date: 01/10/2025

      Good day, We were in communication directly via email with the customer. The refund check sent to customer was short $12 . We have since mailed out the check for $12 tracking 9405511206206847309833.

    • Initial Complaint

      Date:11/19/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Invicta Good afternoon,My name is ***** ******, I purchased an Invicta Subaqua watch from one of you Invicta stores. When I received the watch, I could tell it was a used watch with a dirty washcloth and there were scratches on the watch. The day I received the watch, I opened the watch noticed it was used; so, I send it back the same day. I am asking for my ********. ****** I will be taking this action to the Better Business Bureau and my bank, and I will be sending the watch ORDER # ********** See you in court.YOUR SHIPPED ITEMS TRACKING NO. # 1ZY20E260393538095 QtySubtotal #1 LIMITED EDITION - Invicta Subaqua **************** 515 Caliber Women's *************** of ************ 38mm, Black (44055-N1) 44055-N1 1 $299.90 If you have any questions about your order, contact us at ****************************** or call us at ************.We're open from Monday to Friday from 9am to 5pm EST. Thank you for shopping at Invicta Stores! From: Invicta Help <******************************> Sent: Thursday, November 14, 2024 2:00 PM To: ******, ***** A. <****************************************>Subject: Order #********** Dear *****,I am reaching out to you regarding our phone conversation earlier today. I have been advised by management that if you return the timepiece, it will not be returned to you however due to our #1 limited edition policy, ************************* will not be issuing any refunds. If you have any further questions, please let me know.Sincerely,****** **************** Specialist | *********************** Phone number: 1-************ ***************************** watch from the Invicta stores on 10/25/24

      Customer Answer

      Date: 11/20/2024

      Good morning,

      I received the package on November 5, that same day I send back the package, I thought I was getting a brand new watch, since it was a watch that was return to the company by another customer, they decided to send it to me. I then received the same package from the company on November the 14, and I recent the package on the same day i received it. The tracking  number for November 5 is 1ZC6R3280397396863, the tracking number for November 14 is 1ZC6R3280331029927, both time I had to pay shipping fee.

      I just want my money back,  I really need my money with holiday approaching. I will never do business with them again.

       

      Ms. ******

      Business Response

      Date: 11/25/2024

      Dear Customer, N1 are non returnable as per our Policy this is because N1 are #1 of that series. The watch purchased was not used, the piece came straight from Invicta the manufacture to sell. These are new and unique pieces never sold before to a customer. We returned the watch to you and was sent back to us. A refund will not be processed therefore advise us if you want the watch shipped back. Thank you 

      Customer Answer

      Date: 11/26/2024

      Is this company operating under false pretenses.  Invicta company will never do business like this with their customers, they always make sure that their customers are happy with their merchandize. I am sure hoping that I will get my money back.

      Customer Answer

      Date: 11/26/2024

      Most Recent Message
      Date Sent: 11/26/2024 6:51:01 AM
      Is this company operating under false pretenses.  Invicta company will never do business like this with their customers, they always make sure that their customers are happy with their merchandize. I am sure hoping that I will get my money back.

      Business Response

      Date: 11/27/2024

      Dear Customer, We are the Official ********************** for the Invicta Brand and we stand behind the Brand and value all of our customers. The N1 items again are strictly a non returnable item, we will refund the order as a one time courtesy with a 40% restocking fee, due to the N1 being a final sale . You will receive a credit memo with the refund amount. Thank you 

      Customer Answer

      Date: 12/02/2024

      Good afternoon,

       

      My name is ***** ****** and my code is 714576084F44E, i was wondering, if you have heard anything from the Invicta Stores. They owe me $319.70

       

      Ms. ******

      Customer Answer

      Date: 12/02/2024

       
      Complaint: 22577413

      I am rejecting this response because: If they had told me that the watch is not refundable, I would have not bought the watch from them, that is not fair to me. If I was aware of their rules I would have not bought that watch from that company. They need make the customer aware of all the issues, like no refund.

      Sincerely,

      ***** ******

      Customer Answer

      Date: 12/02/2024

      Invicta store, should let the customers know that their merchandize non-refundable and its used and I bet no one will buy from them. Don't deceive the customer by having the customer buy the merchandize and once they return it, its now non-refundable. Be honest with the customers. I really need my money back, I send back the watch the same day I received it

      Ms. ******

    • Initial Complaint

      Date:11/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a watch via invicta store online. **** said my watch was delivered on 10-22-2024 at 10:17am to a parcel locker. No watch was ever delivered. I emailed invicta and their response was "nothing can be done" I would like the merchandise I rightfully paid for delivered. I have been damaged $157.40 dollars with no means of relief.

      Business Response

      Date: 11/12/2024

      Dear Customer, We apologize for any inconveniences. The reply that the agent advised was that of our policy, as the package was delivered and is not lost. We ask that you look around your area, neighbors etc. If you have not found it you may want to reach out to your ******************* and advise you did not receive your package.  Thank you 

    • Initial Complaint

      Date:08/27/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had the watch company repair my watch order ***** in the end of july. They fixed it and repaired it and shipped it to the wrong address. It was returned to there headquarters. Upon arrival I emailed them to fix the address and they updated it. They said they would ship it out. So far I have not received my watch. I have emailed multiple times and called and ever time they state the watch will be shipped out and expect and email. I never get an email and it has been three weeks. So I am reaching out to you to get this resolved. I purchased insurance with this order too.

      Business Response

      Date: 08/29/2024

      Dear Customer, We are ************************* we are the Authorized retailer for the Brand. If your repair was sent to the ************* please reach out to them  Tel: ************** option #4. Thank you 

      Customer Answer

      Date: 08/30/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    Invicta Store is NOT a BBB Accredited Business.

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