ComplaintsforPerfect Choice Roofing, Inc.
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Complaint Details
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Initial Complaint
05/20/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
see attachedBusiness response
05/27/2022
The additional $390.00 was billed as per the contract for going over the rotten wood allowance. Field staff on site provided an accounting of the material used for the project. Field staff on site also took pictures of the replaced wood. However, the phone used to take photos was damaged before the photos were uploaded into our customer database. We sent the client the final invoice on 9/13/2021. On 9/22/2021 the client made a payment leaving a balance of $390.01. The same day, we sent the client the invoice reflecting the payment that was made. We never again contacted the client regarding the outstanding balance; not by phone, nor by email, nor regular mail. We did not pursue any further collection activity on this account because, while it was a valid charge, we, unfortunately, did not have the photo evidence to prove it. We did not take any legal action either. We were very surprised to have received a complaint on this matter as this has been put behind us since 9/22/2021.Customer response
06/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 17235621, and find that this resolution is satisfactory to me.
Sincerely,
****** ********
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Contact Information
20871 Johnson St Ste 116
Hollywood, FL 33029-1918
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.