Business ProfileforExecutive Towing and Recovery Inc

This place is despicable. First, our rental car was wrongly towed by the property manager of the complex we were staying at for backing in with no prior notice. Although we were very upset about this as we are visitors to *******, and did not see any physical signs we were willing to the pay the fee to get our rental car back. After finally being able to reach someone from the company, we were told that our rental car was at a specific location. Upon arrival, we were told that the car is at the yard but, we werent able to retrieve because someone from the rental car company has to come out and get the car themselves. After calling the company, they told us that they could send us a release form to give to the tow company so that they can release the car. The person representing the towing company refused and said that it wasnt acceptable, they are only accepting someone from the rental car company itself. Then, we were told to find the car on the lot so that we could retrieve any personal items that were left inside. After walking around the entire lot and pressing the car alarm button, we couldnt find the car and when we told the tow guy that, he disrespectfully said, if you want to retrieve your car, you need to go look for it in the yard. I believe this was the most unprofessional experience Ive ever had. We kept circling the property to find the car and after almost 20 min, still nothing! After asking everyone involved about the whereabouts of the car and no one was able to provide a valid confirmation, we resulted in calling the cops to report a stolen vehicle. There was no visible/available manager/supervisor to help us out with this situation. After involving the police, we were told that our car wasnt even at the location that they first told us it was. They told the police it was at their other location after we asked them multiple times to confirm the right location initially. This was ridiculous! Their location isnt even an officially property!!