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Business Profile

Yellow Pages Advertising

USD, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my membership in April 2024. Beginning in December they started deducting money from my account again. I spoke to their customer service **** and was told that my membership was restarted in November. I informed them that I did not authorize this and would like proof that I re-enrolled. They informed me that their billing department would have to look into it and would contact me within 24 to 48 hours. The first call I made to them was over a month ago. Since then Ive called and spoken to their customer service team twice and as of today have still not received a call or email back.

  • Initial Complaint

    Date:03/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company uses predatory tactics to prey on small business owners by saying their service is required by **************** law even though it is not. The man also said he worked for the ******************* which is not true. They charged me 50 dollars for a service I did not want but they said was required.

  • Initial Complaint

    Date:02/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Us directory persistently called me saying they were the company Booksy. They said they could help get my Booksy account more traction. They arent connected to Booksy. They havent answered the phone to give me my refund. This is a scam! I hope no one else is affected but their relentless pressure to be scammed

  • Initial Complaint

    Date:01/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im trying to cancel my subscription with USdirectory, but no one answers the phone, I dont know how else to cancel my unwanted subscription. Im just getting my money taken from me.

    Business Response

    Date: 01/30/2024

    I'm not sure why this customer has is stating he received no response. We responded on the same day he contacted us.

    The merchant activated advertising services with us on 11/9/23 with a fixed rate plan where he agreed to pay $49/month. We provided service for 3 months as agreed and charged him accordingly. 

    On 1/15/24, we received an email from him requesting cancellation of his account. We cancelled it on the same day and provided the attached confirmation email that our system shows he opened on 1/15/24. No refund was requested and would not be appropriate in this case as service was provided at the agreed upon rate. 

  • Initial Complaint

    Date:06/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trying to cancel subscription because it is not what I was told it was but they will not return email or won't answer there phones.

  • Initial Complaint

    Date:06/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted by this company that stated payment each month would be $5.00; however, they have been charging me $155.00 a month, which I did not agree to. I want to cancel my account and get a refund for $300.00, which you stole from my account which I did not agree to pay. It's said that things predatory companies are taking advances of small businesses trying to get started. Business Name **************************************** ****************************************************************

  • Initial Complaint

    Date:01/04/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a website built for my company a few days later the gentleman from ** directory calls me sign on with them. I told hom I really didn't need his services i have plenty of business and i had referrals through the roof, he proceeds to try to sell me and he says if thats all you need we can just list your business for $5 a month if he would have said 1 dollar a day I would have said no. Anyway i saw my credit card statement on one of my new card and i knew I hadn't made any transactions worth me monitoring. Us directory has been charging me 155 dollars a month, which i never in a million years would have agreed to.i kept calling and no one would answer my calls

  • Initial Complaint

    Date:01/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My first interaction with this company was July 2022 I was told I would be charged $5.00/mon I have been trying to reach someone since August I was charged 140 then 155 monthly. I have went back and read my agreement and its states add .25 per reference in which to this date January 2023 I have none I called several times this week and last week again and I haven't gotten anywhere I want to cancel and want my money back for services I was over charged for and did not agree to and I want this service canceled immediately.

  • Initial Complaint

    Date:12/29/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an unauthorized transaction in my bank account in the amount of $140.00. I will be reporting to my Bank after multiple attempts to calling the number that appears on bank statement. **************. This is definitely illegal and expect a resolution.

  • Initial Complaint

    Date:11/24/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was thrown the same sales pitch as everyone. I accepted got charged $5. i read everything after and saw so many fees, i called back and got hung up on before i could talk to someone. I need my account/subscription cancelled before any other payment and it seems they dont wanna help with that.

    Business Response

    Date: 12/16/2022

    This account has been cancelled as requested although the merchant should have contacted the Customer Support phone number or email provided upon activation for faster service. We have waived any outstanding balance on the account and sent a confirmation email to the email address provided.

USD, LLC is NOT a BBB Accredited Business.

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