ComplaintsforLorenzo Ford
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Complaint Details
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Initial Complaint
08/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased a 2022 ******** Ghibli from on 8/21/24 and not a great experience regarding transparency. After I signed the contract, I was told the car only came with one key fob. It was also told to me that there was nothing they would do. i mentioned that I should have been told about that before signing the contract, as I should have had a discount to purchase another key fob, but they said nothing. This is not normal when purchasing a two-year old luxury car. I would expect two keys and a full tank of gas. I didn't even get a full tank of gas.Initial Complaint
06/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
2020 **** 350 truck - I took it to the dealership Lorenzo Ford as it had a small oil residue on the inside of the tire coming from the passenger rear hub. 10 days later on May 8 they said they did the repair and did a test drive. If you look at the report, the mileage did not change, and the truck instantly was smoking in the rear end. I took it to another **** dealership 10 days later (waiting for the scheduled appointment). They stated on record that the repair was done incorrectly. There was a locking nut that was not put on all the way thus creating movement in the spindle in an oblong fashion, which created more damage. $1652.74 was paid to Lorenzo Ford. On top of that I then had to pay Fox **** $6540.48 due to the damage of the improper repair. Lorenzo Ford has been notified by email, text and multiple phone messages. They engaged one time and said *************************** would be helping me. She will not communicate whatsoever. I do not feel that I am responsible for the damaged done due to improper repair. I understand the first expense of $1652.74 but I do not feel that I should bear the expense of their faulty workmanship, assessment, repair and stating that they did a test drive and everything was fine.Initial Complaint
02/29/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I bought a vehicle in January 2024. The vehicle was missing the owners manual and decals for the pro trailer system the f150 brings. I contacted the sales man Rahim several times, When I arrived today I was told that ***** in fact did not order the decals. I called ***** and when I asked him about the order he hung up the phone, I proceeded to enter the lobby and ask to speak to a manager, while I was waiting for the manager, ***** walked out and told me that I can't call him for that and proceeded to tell me to "go outside" so that he can fight me, mean while 3 other salesman carried him outside and while he was cussing. while I was waiting the manager then told me I was done and threatened to call the police and threw me out of the dealership, when I told him no he then put his hands in my face and got in my face like he was going to fight me, all of this for decals!Initial Complaint
02/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have a problem with low advertised prices that include discounts of which all or none dont apply. Not clearly stated at all.I called and spoke with **** who introduced himself as a sales manager. I explained the discounts wouldnt apply to me, but he asked me to come down ( an hour to homestead) and said we would be able to make a deal.I get there, **** is nowhere to be found, and the out the door price ( without the discounts) was way higher than MSRP. They add all fluff fees of nearly 3K and refuse to negotiate. The following day I received a call from **** that said he was calling me about my experience. I expressed my dissatisfaction for facts as stated above and assured me he would call me back before the end of the day. I received no call back. I called him today and he apologized and assured me he would call me back by 7pm. Again no call.Wolves in sheep clothing. Shop somewhere else.Initial Complaint
02/07/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I am 80 years old lady. I am feeling unprotect and abuse in my good judgement. The seller lied about the coverage and the place where I can get the service for my second hand car through a warranty coverage. I paid $3,230.00 on September 6, 2023 when I bought this car. And since October, I has been tried to cancel this car warranty and received my money back. I have been doing what they told me to do to complete this process. but still waiting for the money back. I was told that I could use this car warranty at the dealer in ***** (close to my home), however, the manager of the ******* dealer at ***** indicated me that they don't provide the service for my car. I am sending you all the documentation to support my complaint.Initial Complaint
01/11/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
My name is **** ********************************. I'm from *****, the capital of ******* in South America. I have the habit of making ****************** from the States instead of doing a local buy through dealerships. In July of 2022 I was attempting to buy the new electrical **** F-150 called Lightning, through my local freight forwarder located in ***** who is called *************************, who suggested me to work with Lorenzo Ford, and specifically that we did it with ******************* who was the salesman who had served him previously. Well, after requesting several quotes for delivery times, we were told that the demand for the car was very high and that we should reserve the car with an advance payment so that when the factory complies with all the backorders they had, they would assign priority to the plant. the production of those who already had firm reservations and who would give us a delivery date in the following months. Well, that's how it was done, I made a direct turn to Lorenzo Ford to reserve my vehicle on September 22, 2022.I was waiting for the delivery date of the vehicle from the dealer and ******************* for more than 6 months. During this time the decision was made to buy the vehicle elsewhere.Now, together with *************************, we have been trying to get the advance back for more than 8 months. And not for any other reason but because this was a brand or dealer error, however you see it, but not a customer error.This *********************** has invented all kinds of stories for me, he has told me that nothing moves without his authorization, he has had the audacity to ask me to go to the bank to request the reverse of the money order etc etc etc. I just want the money back, plus $150 that has cost my all the long distance calls plus plus a calculated amount of inflation cost in here, he has all the information for the return order otherwise I will have to start legal action, even if it is for small amounts.Customer response
01/23/2024
Well, the complaint through you was of some use. I can tell you that when you guys contacted the customer about the complaint, the sales manager called intensely for 5 hours, and told me that they were. going to issue a check to my local freight forwarder and send it by mail, so that she would transfer the money to me. This was 12 days ago. Since then we have been waiting for the check to be issued and nothing has happened. Again they don't answer the phone or the messages. Please help me push again for them to close the complaint and to have them issue the check for the $1,100 dollars locally.thank youCustomer response
02/19/2024
Its **** over a month and this business has not refunded me any way what so ever. They are always coming up with excuses not to send the check... Ill move forward with the small claims court I think...Initial Complaint
12/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I recently moved from Maui to the keys. My friends in **** endured terible fire storm which destroyed much of thier lives. One lost much and saved his family. Small children and a grateful father remain and my reaction was to offer my help. It wound up taking the form of my red **** f-150. They needed and could use it. Maui needed it too. This is ALOHA! The truck was on its way back to Maui with ******** from right here in southern *******. I loved my ****, it is wonderful. The first step was to pay it off then ship it to ******. I went to Lorenzo Ford, they took my money . I bought the truck in August. Problem: I still do not have the title! I have tried repeatedly in writing, telephonically and in person to obtain my title yet now over four months and they simply no longer anwser my phone calls. I had thought **** was what is right with ******* but realize not with Lorenzo as thier agent. TerribleInitial Complaint
11/13/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Not sure why I'm having so much difficulty w/ this dealership issuing my *** refund. Never needed it in the first place and the General Sales Manager - ***** basically forced me into purchasing it after repeatedly telling him I had no need for it. Fast forward several months and still have yet to receive the refund in the mail although the *** has been cancelled w/ CARCO since the beginning of September. My sales agent - ****** has also quit responding to my contacts and phone calls into the dealership go nowhere. Better off doing business w/ Sawgrass or ***************. Next step will be calling my lawyer to expedite the process.Initial Complaint
11/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My husband and I bought a 2023 ******* Sonata with **** miles from Lorenzo Ford in Homestead on August 21, 2023. At the time the car only came with one key. Being a brand new car the dealership authorized us to have a key made through ******* with reimbursement through them since their Fiord dealership could not provide us with the second key. We have called numerous times asking to speak with our salesman *****, or anybody in management including ***** and ***********concerning our reimbursement for $486.48. Most of our calls went to voice mail with no response. The rare times when we spoke to a live person, we were assured that someone would get back to us about receiving our money for the key. We have never heard back from anyoneInitial Complaint
10/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We entered a contracted agreement with Lorenzo Ford to purchase a 15 passenger van on 2/8/2023 for $59,000.99. We were told the vehicle had no damage and was shown pictures and a video of the inside before it was purchased. At that time, I noted the back left seat of the van was missing and was told it was temporarily taken out but would be installed before delivery. When the vehicle was delivered on 2/11 the seat was not installed and several of the other seats have rips and are damaged. None of which was told to us before we purchased the vehicles. These items were clearly left out of the pictures or we would have never purchased this van! I messaged the salesman at the time it was delivered because I did not want to accept delivery. He said to accept the delivery and he would ship the seat to me separately. They did sent a seat that DOES not match the van, was damaged and it was not the correct seat and did not fit. They said they would also send seat covers for the damaged seat and that has not happened either. I have found multiple seats on **** and other sites that this dealership could purchase and sent to a local dealership to have it installed. I have also suggested they refund a portion of the money, and I would buy the seat to fix this situation. We have received a multitude of excuses from the salesman and the general manager as to why this has not happened. It was in the mail, never arrived etc. We purchased this van to use for transporting our children at an non profit ********************** Not having 15 seats has costs ** thousands of dollars! We now have to make 2 trips to pick up our 13 passengers. That is extra gas, extra payroll for our drivers, etc. As is, this van is no use to us. The holes in the seats are a disaster for children. I have everything documented via email and text but the files are very large and I did not want this email not to be received. I can send them directly to the case worker.
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Customer Complaints Summary
32 total complaints in the last 3 years.
12 complaints closed in the last 12 months.