ComplaintsforLuis "Ricky" Clas
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/16/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
11/8/2022 met with Luis and paid $100 cash deposit for the installation of 2 closet doors. I have the receipt. I also have his business card. Called him at least 6 times and texted him at least 8 times. He is not returning any calls or texts. Asked for deposit back and to date there has been no response from him. Please help. Thank you. ****** *******Business response
02/09/2023
In my defense, I had every intention of installing the doors at his rental property, ON numerous occasions I called him and no one answered. When I did speak to him, I requested him to set up a time and date with this tenants and let me know. He gave me the tenants phone number. I called them at least 3 times and had no response.
On Nov. 26, 2022, I had a brain aneurysm and was in the ICU unit of Bayonet PT Hospital in Hudson, FL for 2 1/2 weeks.I recovered enough to be placed in their telemetry unit. Eventually I was discharged to home care on 12/15/23. I had physical and occupational therapy and follow up visits with my doctors until being cleared for part time light duty work on 1/17/23. At my last visit with my neurologist, I was told how lucky I was to be here and to be as functional as I am. During that time period I was in no condition to conduct any business transactions. Although I am now working part time, my finances are tight. I have every intention to return him his deposit . I need to have him provide his home address so I can send him a check. Sincerely, **** **** ************ ******************** * **** ******* **** ** ***** ***** *** ********* * ** *****
Customer response
02/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******* **My Address is **** ******** ***** **** ****** **** ******* ******
When can we expect to receive the $100 check? What is our recourse if it is not received?
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.