Business ProfileforAloha Custom Pools, LLC

We contracted Aloha to build a ~$140k pool in June 2021, pool remains unfinished June 11 2022. Aloha is demanding full and final payment before several outstanding contract items completed and a major issue left unresolved (wrong screen enclosure style installed - we contracted mansard they did a custom without consulting. The lack of communication throughout the entire project has resulted in very significant issues for us and decisions made by the contractor counter to the contract. There is one addendum with some changes we mutually agreed too and signed off on. No changes to the contract should have been made without our signoff but after that addendum, changes to contract were made by Aloha as a surprise to us. All the items we list below are on the contract/initialled selection sheet and we have backup emails and pictures to support each issue raised. Aloha Brian has also threatened that if he doesn't get it immediately he is going to put a lien on our home. These issues are: a screen enclosure installed that is not what was in contract, salt system, auto leveler and infloor cleaner not installed, pool gem finish done in the wrong color - opposite actually to what we choose and in contract, incomplete fire pit, no fire bowls installed, no handrail installed, There have been threats in emails from Brian, one - he will not connect the pool systems per the contract until he gets final payment. Two - anything that comes with their pool build service is no longer available to us and Brian wrote "balance chems, free pool service for the first month , waved service calls, pool school. At this point tough you will need to hire someone to do a proper start up to prevent voiding your warranty." Aloha says all left is fire pit on contract. Above is just a brief summary, please find attached the full explanation of all the outstanding contractual items as they are too numerous to explain here. For every issue raised we have supporting documentation/emails.