Customer ReviewsforYeti Construction, Inc.

DONT WASTE YOUR TIME WITH THIS COMPANY, AFTER I CALL AT 11:00AM ASKING ABOUT MY APPOINTMENT BETWEEN 10:00AM AND 11:00AM, THE OFFICE TELLS ME THAT THEY WERE HERE AT 10:00AM WHICH I WAS INSIDE THE HOUSE SINCE 9:30AM WAITING ON THEM, I NEVER HEARD NOT EVEN THE BELL RING, BUT THEY NEVER EVEN MADE A COURTESY CALL TO SEE WHERE I WAS AT. ITS A BIG HOUSE SO I COULD OF BEEN IN THE BATHROOM FOR EXAMPLE THAT I WONT BE ABLE TO HEARD IT BUT ANYWAY THE OWNER CALLS ME BACK WHICH HE WAS THE ONE DOING THE ESTIMATE I GUESS AND YELLING AT ME TO NOT CALL THE OFFICE AGAIN THAT I MADE HER SECRETARY CRY. LIKE SERIOUSLY YOU YELLING AT A CUSTOMERS FOR YOU WASTING PEOPLES TIME AND SAYING FXXX THIS AND FXXX THAT, GOD IS SO GOOD BECAUSE I COULD OF JUST IMAGINE HOW HARD WOULD OF BE DEALITING WITH YOU IF SOMETHING WOULD GONE WRONG IN THE HOUSE IF YOUR COMPANY WAS DOING THE PROJECT. YOU NEED HELP WITH YOUR ANGER ISSUES. IF YOU HAVE A BAD DAY AND CANT DEAL WITH THE STRESS THEN HIRED NEW PEOPLE BUT MAYBE YOU CANT EVEN HIRED NEW PEOPLE BECAUSE OF YOUR NASTY ATTITUDE AND ANGER ISSUES SO NOBODY WANTS TO WORK WITH YOU AND THATS WHY YOU NEED TO BE DOING YOUR OWN QUOTES, NEVER EVER IN MY LIFE I HAVE DEAL WITH SUCH OF BAD CUSTOMER SERVICE, AND THIS IS NOT TOWARDS THE SECRETARY SHE WAS GREAT IN EVERY ASPECT BUT THE OWNER OF THE COMPANY YEAH THAT IS A FIFFERENT STORY. MAYBE YOU SHOULD LEARN HOW TO DEAL WITH CUSTOMERS FROM HER BECAUSE YOU DONT KNOW ANYTHING ABOUT CUSTOMER SERVICE. THERE IS MANY COMPANY'S THAT LOVE TO TAKE JOB MY SIZES, FLOORS, KITCHEN, AND 2 BATHRROMS, TRUST ME IM FINE BUT I WANT PEOPLE TO KNOW THAT DEALING WITH YOUR OFFFICE IS A GREAT THING BUT YOU CALLING ME BACK TO TELL ME FXXX THIS AND FXXX THAT DONT CALL THE OFFICE ANYMORE ITS A DIFFERENT DEAL. HAVE A WONDERFUL DAY SIR!!!!

To whom it may concern;

We truly appreciate your feedback. Here at YETI we pride ourselves in our processes and our team. We are very sorry you had a less than awesome experience.

To clarify the owner is writing this response and I did not have any contact in any way with the individual writing this review. However, in no way do we condone negative communication or lack of communication.

We have processes in place to assure our sales people, office personnel, and field teams all work in harmony constantly communicating with our customers. This includes pre appoint confirmation calls with time verification, no answer follow ups, and detailed notes for every interaction.

Despite all of the above measures and proper steps taken, we are constantly looking to improve. So thank you very much for your feedback.

We agree that we are not a mutual fit, but truly wish you all the best on your upcoming project.

Thank you again,

Monte E.
YETI Construction
Owner