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ComplaintsforCoastline Electric, Inc
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Complaint Details
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Initial Complaint
07/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We build a new home with ************************* in ********* ** - ********************************* who contracts with Coastline Electric. They did all the electrical work in the home. We closed on 1/28/2022. It has been over a year. When we built the home we had a transfer switch installed (paid $1,550.00) as we planned to save and to purchase a Generax generator. We recently bought the generator from Withlacoochee River Electric. Contract signed 4/20/23. They came last week -week of 6/ 19 to install the generator. We were advised by the Withlacoochee electrician that the current transfer switch should not have passed inspection ( Citrus County) and it was unsafe. We had to pay for a new transfer switch to be installed. ($375.00). We had the Withlacoochee electrician call Royal Coachman (our builder ) to explain so we could be reimbursed. The electrician spoke to ******************************* ************** and was told it passed inspection and it is over a year. We would like to be reimbursed $1,550. This was scary that the transfer switch is unsafe. We have not called Coastline Electric . Thank you for your time and assistance. *******************Business response
10/17/2023
We installed the switch per code like has been done dozens of times, all passing inspection. We don't know what the other electrician is talking about. We were never notified by their new electrician or by Royal Coachman before the "change" was made, to give us an opportunity to investigate. As far as we are concerned, we installed it correctly. If there was an issue, why not call the county (citrus) and ask them (inspector) why it passed if it was so dangerous.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.