ComplaintsforSteve Bourget's Rescreening, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 6/18/22 I gave Steve Bourget $1,400 for a 50% deposit on rescreening my pool enclosure. I havent seen him since. He returned phone calls a few times, after I left multiple messages and texts. Each time he promised a date to start work. Each time, he missed the promised date, but with a new excuse (vacation, sick relative, big job in progess, etc).My last contact with him was on 8/22. I called on 8/22 to confirm that he would arrive today (8/22) as promised, and on the same day he returned my call and said he was in ************** on a family emergency and it would be a couple of days at least before he could start (a couple of days would be around 8/25 or 8/26.)I never heard from him again.On As of 9/1, I hadnt heard from him. So on 9/1/22 I sent the following message: Please return my deposit of $1,400. Make the check out to me and mail it to my address, and I gave him the address (again).I told him I had decided that it looked like he wasnt going to do the work, based his history of either not responding to calls or texts and always putting me off for some excuse or another. (vacation, on a big job, family emergency, etc) so I would find someone else. As of today, 10/24/22, I still havent heard from him.Bottom line: He took my deposit and disappeared.Initial Complaint
02/25/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Steve Bourget was hired to rescreen my pool enclosure. They did a good job however some of the enclosure I had asked to be left open due to a siding project going on. Steve did that and said to call him when they were finished and they would come back out and finish it. I called for several weeks before they returned my call. When Steve did return my call he stated he would be out to finish the job the following week. This was not done and now once again they will not return my calls. I had also paid $1,000 for him to put in a fence that has not been done. I would like the enclosure completed and my $1000.00 for the fence returned. Guess I should have known since when he took the money he stated " I don't know when it will be done".Initial Complaint
10/08/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On 6/24/2021 Steve Bourget came to our home to provide an estimate for purchase and installing a 4 panel sliding door system for our 2 car garage. We decided to hire him and he stated he would need $1000 to cover the cost of the supplies in advance. He also stated that supplies were delayed several weeks due to Covid related shipping issues (which we heard on the news - so believed it). We would check in with Steve every few weeks on the status. Sometimes he would return the call, sometimes he did not. He told us that the supplies came in, however, he was out of town taking care of a sick relative. We called him again when he told us he would be back in town. He then stated he had Covid, so we gave him a few extra weeks. Then he delayed to to a Birthday party for his daughter. We then finally reached him again and had scheduled a date for install for 10/2. He never showed. We have called him almost daily since and have not received any response. We would like a full refund.Business response
11/10/2021
Consumer Response /* (2000, 7, 2021/10/29) */ Customer Response taken verbally by BBB: The homeowner is absolutely thrilled with the quality of work and level of professionalism displayed during the install. The complaint was a result of miscommunication. Even with the miscommunication said homeowner would absolutely recommend Steve and his company moving forward.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.