ComplaintsforStorage World & Car Wash
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
First off they raise the rent $50 without telling you then they went ahead and they do not have a grace ****** its paid on the first and theyll take it out of your bank if you like it or not then the person individual is just a snob and dont care for one bit will never do business in there and I will leave reviews and ****** so nobody else can be taken advantage from this businessBusiness response
07/31/2024
I understand **************** complaint and would first off say that this is not the Normal for our Family Owned Business.
We hired a ****************** to oversee daily operations and to improve our facility. At the end of April 2024 I sent out an Email to all my customers, stating there would be a new Team handling the rentals and to look forward to meeting them.
There was a misunderstanding on the new Managements part as to the owner of this account. **************** is very similar to Mr. ************************ one of the owners}. After this was discovered I am told by the management that they tried explaining this to ************, with little to no acknowledgement that a mistake had been made.
I understand that there has been Email, Text and phone conversations between ************ and the ************** Team. I am awaiting the documentation from the management side to show Dates and Times as can be best recalled from their end.
We are very sorry that this has happened and that it resulted in a Complaint with the BBB. I hope that we can have an opportunity to bring this to a mutual agreement with ************ and Management. We value ************ and all of our Customers.
If there is anything else we need to do, please advise us and we will take care of it.
Thank you,
***************************
Storage World & Car Wash
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.