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Customer Review Ratings
Average of 57 Customer Reviews
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Review fromLukas B
Date: 03/18/2025
1 starI had ************************************* ever going to this website, i want my money back that was stolenReview fromJordan A
Date: 10/31/2024
1 starJordan A
Date: 10/31/2024
After many orders with govets of ordering the same thing...they sent the wrong item. as soon as I got it I told them. I even offered to pay return shipping. Day after day I call back they say we need to to get the return address from the supplier. nearly a week has gone by. im done, doing a chargeback. ****************.
GoVets
Date: 11/09/2024
Hello ******,We apologize for the inconvenience you experienced with your recent order. We understand the frustration of receiving an incorrect item, especially after multiple successful orders of the same product.For order #*********, which was for a 3mm x 5mm high-temperature rubber tube (********************************************************************), we processed a full refund of $59.69 on November 5, 2024. Additionally, order #********* was canceled before payment was captured, so no funds were withdrawn for that order. To thank you for your past business, we also credited your account with $25 in GoVets Cash, which you can use on any future purchases before it expires.We hope youll consider giving us another chance; however, if you choose to go elsewhere, we completely respect that decision and wish you all the best. Either way, your feedback is valuable to us, and well continue working to improve our ************** regards,The GoVets TeamReview fromJamie P
Date: 09/19/2024
5 starsJamie P
Date: 09/19/2024
I rarely write reviews, but the fine people at GoVets deserve a five star rating for going above and beyond to help me secure a back ordered item for my Dad. They kept me informed along the way and provided rapid shipping and a superior product. Well done GoVets and thank you.GoVets
Date: 09/21/2024
Thank you, *****, for taking the time to share your experience with GoVets! Were thrilled to hear that our team was able to go above and beyond in helping you secure the back-ordered item for your dad. Keeping our customers informed and ensuring a smooth shopping experience is always a top priority for us. Your kind words mean a lot, and were grateful for your trust in GoVets. If you ever need anything in the future, please dont hesitate to reach out. Thanks again for your support!Warm regards,****Review fromBrad S
Date: 07/17/2024
1 starPut in an order in during May. Waited until June. I had to reach out. They let me know they do not have the product.There was a delay. I had to reach out. They let me know they did not have the product in stock.I requested a refund. Its now mid July. No refund. No product. No communication.Review fromAndrea W
Date: 06/05/2024
5 starsAndrea W
Date: 06/05/2024
I'm so impressed with GoVets! They had the office chair I had my eye on and at the lowest price. My back was murdering me from the other chair I was using so I was hoping it would be delivered quickly. Quick is an understatement. I submitted my order on a Monday night and the chair arrived Wednesday morning. I will absolutely be doing business with GoVets again in the future!GoVets
Date: 09/21/2024
Hi ****** - Thank you so much for your fantastic review! We're happy to hear that we could provide you with the office chair you wanted at the best price, and that it arrived even quicker than you expected! It's great to know that your new chair is helping to alleviate your back discomfort. We always aim to make the shopping experience as smooth and efficient as possible, and its wonderful to hear that we hit the **** for you. We look forward to serving you again in the future!Best regards,-****Review fromerick H
Date: 05/21/2024
3 starsOrdered an item from Govets and the date ship was pushed back several times, called and was told they would get back with me. They never did. 3 weeks after i ordered I called and canceled, now I havent seen my reimbursement money. I emailed twice and its a run around. I wouldnt recommend buying anything from this company. Sad thing is they claim to be veteran owed and as a vet i can tell you theyre customer service is horrible!!Review fromStephen J
Date: 04/23/2024
5 starsStephen J
Date: 04/23/2024
I ordered a specialty item through Go Vets. Im not going to go into a lot of the details of the problems I experienced. instead, I will say how much I appreciate all the effort that was put in to making the problem go away. All of the people that I had experience with while resolving the problems at Go Vets were respectful, courteous and I felt did everything they possibly could, to fix the issue. In the end, the problems were resolved and Im happy with the way it was taken care of. I would use them anytime I need their type services. There was one supervisor I dealt with, Im not going to say names, but she was very helpful and I cant say how much I appreciated her efforts , kudos to Go Vets.GoVets
Date: 09/21/2024
Thank you, *******, for your thoughtful review. While we're sorry to hear there were challenges with your order, we truly appreciate your understanding and patience as we worked to resolve the issue. Our team is committed to providing respectful, courteous service, and its wonderful to hear that their efforts made a positive difference in your experience. Were glad that, in the end, you were satisfied with the resolution. Your feedback and support mean a lot to us, and well be here whenever you need our services again.Best regards,- ****Review fromJeff G
Date: 02/23/2024
1 starJeff G
Date: 02/23/2024
Do your self a favor and DON'T order from GoVets. The wrong item was shipped and the customer service was horrible. I tried to resolve this VIA email and Chat and was cut off. I ended up paying the return shipping.GoVets
Date: 03/05/2024
Dear ****************,We sincerely apologize for the inconvenience you experienced with your recent order from GoVets. We understand your frustration and want to extend our deepest apologies for the mix-up regarding the item shipped to ********** Graphics.As one of the owners, I review all customer feedback and in this case, it's clear that the newer model was sent instead of the older one you were expecting. We acknowledge your disappointment, especially considering the inconvenience it caused. Please accept our heartfelt apologies for any frustration or inconvenience this may have caused.Upon investigation, we found that all details in the product listing indicated the Manufacturer Part Number (MPN) for the newer model, except for the image (now updated to the newer model), which unfortunately led to the confusion. We take your feedback seriously, and we will work diligently to ensure that such discrepancies are addressed promptly to avoid future occurrences.Regarding your return and the communication with our support team, we have initiated the refund process and verified the tracking information you provided. While we typically wait to confirm the receipt of returned items to prevent fraudulent claims, we understand your situation and will expedite the refund process this time. Additionally, we will refund the shipping costs associated with the return label.Furthermore, upon reviewing the exchange between you and our support agent, it seems there may have been a miscommunication during the return processing. We deeply regret any confusion or frustration caused by this, and we assure you that we will improve our processes to prevent similar issues in the future. As a gesture of goodwill, we are also providing you with a courtesy GoVets cash rewards credit that you can apply towards your next purchase with us.Again, we sincerely apologize for the inconvenience and frustration you experienced. Your feedback is invaluable to us, and we are committed to improving our services to ensure a better experience for all our customers.Thank you for bringing this matter to our attention, and please don't hesitate to reach out if you have any further questions or concerns.Warm regards,****Review fromShadd S
Date: 02/05/2024
1 starShadd S
Date: 02/05/2024
We ordered a rolling stairs from GoVets. We went with GoVets because their price was lower *** we thought it would be helping veterans somehow. At about the time it was due to be delivered I called for a status and it was delayed a month. After a month I called for a status and it was delayed another week. It finally showed up and it had been shipped without the parts to put it together, two of the four wheels, or directions I called and texted again and after about a week they said the supplier would send the parts directly. After about another month I got a bag of nuts and bolts. No wheels. No directions. I contacted them again asking for the missing wheels and to speak with someone in management about these issues. Its been over a week now. They no longer respond. Do not use GoVets.GoVets
Date: 02/14/2024
Hello *****,I am sorry that the item in your order had a longer lead time and shipment was delayed. Additionally, I apologize that your order was missing the hardware from the manufacturer. When you reached out to us regarding the missing hardware, we worked with you to send the missing hardware that arrived on Jan 25. Due to inclement weather, this shipment was delayed by the carrier. After speaking with you today, we are issuing you a courtesy refund for the missing hardware. We at GoVets strive to provide exceptional customer service and truly apologize if you feel we fell short on that experience.-********Review fromScott L
Date: 12/18/2023
1 starScott L
Date: 12/18/2023
Horrible customer service, terrible business practices, and a waste of time doing business with. Don't waste your time unless you have plenty of it and don't care.GoVets
Date: 12/19/2023
Dear Mr. ******, Thank you for reaching out, and we appreciate your feedback (which I have more to say below) regarding your recent experience with GoVets. We understand your frustration and concern, and we'd like to address the issues you've raised. Firstly, we apologize for any inconvenience you may have encountered during the order process. Negative reviews are indeed a source of concern for us, as we strive to provide the best service to our valued customers. Based on our records, it appears that you placed an order (Order #*******) for the Vacuum Duct Hose on Nov 22. We understand that you wanted to cancel the order due to a delay in shipment, which we communicated to you. Our cancellation policy does mention that we reserve the right to refuse cancellation requests if the order ships, and in this case, it did. However, we offered you an alternative solution - to simply refuse the shipment upon delivery, and we would process your refund. We want to emphasize that we're still willing to work with you on returning the item and providing you with a shipping label. From time to time, our suppliers may have re-stocking fees and in this case there is, but again, we're willing to work with you waive them in your case, as we value your satisfaction and want to resolve this matter amicably. As a gesture of goodwill, we've credited your GoVets Cash Rewards balance. We sincerely hope that you'll consider using this balance to purchase another product from GoVets. We believe that by experiencing the quality of our products and services firsthand, you might reconsider your review rating. Our ultimate goal is to ensure customer satisfaction, and we regret that your initial experience fell short of that expectation. We're here to assist you further, so please don't hesitate to contact us to arrange the return of your order or if you have any other questions or concerns. Thank you for giving us the opportunity to address this issue, and we hope to turn your experience with GoVets into a positive one. Now to directly address your original claims in the review above: 1) Horrible customer service: I disagree 100% with this claim. We have 100% U.S. based customer service, I'm proud of our team and what they are able to accomplish given the challenges of dealing with various customers and supply chain issues. 2) Terrible business practices: I disagree 100% with this claim. We have been in business for over 10 years and have a long track record of delivering value to hundreds of thousands of customers across the USA. We have thousands upon thousands of 5-star reviews and I would put our professionalism, business ethics, processes and business practices against ANYONE! 3) Waste of time doing business with: I'm sorry you feel that way. We've shown (above) and in our exchanges with you that we're willing to work with you. We treat every customer with the utmost respect regardless of the circumstances or type of customer (Government, BUsiness or Consumer) and from Quotes to Post-Delivery support. Sincerely, Marc B (co-owner) GoVets
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