15 Customer Reviews
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Review from Tina S
5 stars06/07/2024
We used Plumlee Realty for the first time this year. After I had read some.of the reviews on this site, I became really nervous that I had made a mistake, and considered a cancelation. I am truly glad that I didn't. The condo was absolutely beautiful, and despite other reviews, was very clean! Plumlee was really helpful in explaining how to use the trolly system, and helped with all other questions and needs we had. I actually am so impressed with them, this condo, and this location that I believe we will be using them again and returning over the next few years. I also highly recommended to my friends and family. Bad reviews can make you nervous to book with a company, and that *****. It almost did me! I wouldn't feed much into those reviews, because this company is GREAT, and this condo is just absolutely amazing. Glad we came!
Plumlee Gulf Beach Realty, Inc. Response
06/10/2024
Tina - Thank you for taking the time and reviewing us here on BBB. We are so glad you had such a great time and our staff provided such helpful service. The Plumlee team has been providing vacation rentals for over 35 years and prides itself on building repeat business from our customers. Your review is exactly what we hope to hear from all our guests. Thank you again, and we look forward to seeing you VERY SOON.Review from Charlotte F
5 stars05/22/2023
We have used Plumlee Vacation Rentals for our reservations for several years. The staff are always very professional and friendly. The unit descriptions have been very accurate and informative. This year the staff went above and beyond to ensure we had a wonderful vacation when there was unexpected construction going on at our building. Thank you, Plumlee! We will see you again next year!Review from Susan H
3 stars04/23/2023
My husand and I have been coming to Indian Rocks Beach for 7 years and for 5 or 6 of those years have dealt with Plumlee Realty. The unit we stayed in this year is rated as a premium unit. However, Unit 410 that we stayed in the past two years has yet to act on our suggestion (and comments from other tennants) that the bathrooms have grab bars in the showers per the American Disabilities Act. This year I took a hard fall in the shower resulting in a trip to the emergency room, multiple X-rays, and prescription Rxs. I was also told to make an appointment with an orthopedic surgeon upon our return home as there could be disc involvement necessitating back surgery. Thus far I have avoided such surgery but the pain caused by the faill pretty much put a damper on our my time in IRB and continues to impair everyday activity at home, Plumlee has always been a pleasure to work with and their staff is very courteous. Apparently no one was able to convince the unit owners to address this issue. Nor has Plumlee offered any discount for time missed while laid up from my back/shoulder injury. Thus we would rate 410 as a medium unit at best.Review from Mindy F
5 stars12/07/2022
Plumlee is the best when it comes to rental properties for vacationers ! The staff is amazing and everyone is so friendly. We have used them for many years and have never had an issue . The sun and sea is our favorite condo !Review from James B
5 stars05/29/2022
Condo building and unit were excellent. Only concern was the KG size bed in master bdrm. It was
a sway back mattress and the bed frame was excessively squeaky. Having seen this in owner's
comment book from previous renters, we didn't to want rent for 2023, not knowing if this would be addressed. So, we waited and then somebody else rented it for 2023. We had A/C problems several times but each time they were corrected the same day as called in to maintainence. The
front desk staff is excellent and very helpful at Plumlee. Would recommend Plumlee for anyone
looking units in this area.
*** *Plumlee Gulf Beach Realty, Inc. Response
05/31/2022
Thank you *** for taking the time to write this positive review. Most folks only make it to the BBB site when upset, so the site tends to be a little one sided for most businesses. Thank you for the kind words! We look forward to serving you in the future! Don't forget all previous guest that book directly with us receive an automatic discount on all future stays. Sincerely, T. PlumleeReview from Helen and Denny T
5 stars05/28/2022
We have rented from Plumlee numerous times. They found the last house for us and were very pleased with it. Rented for 2023! The staff was very responsive with any request or problems. Will use them again!Review from Cathy M
1 star04/08/2022
Beware! This company took my money but won't return my call or emails for cancelation and refund....won't even discuss it! They delayed our original reservation due to "elevator repairs" less than a week before our reservation. Later we tried to cancel our 2nd reservation more than 30 days out (since my 93 year old mother is not well enough to travel) but they will not discuss it. Heartless! My mistake was paying in full in good faith. Don't do it!Plumlee Gulf Beach Realty, Inc. Response
04/13/2022
*****, I have already replied to this exact review on ******. Where I explained the circumstances from this past weekend and told you a check less the deposit as per our agreement is on the way! Here is what I had previously written this review on ****** "*****, hope you are well. I see you spoke with us yesterday Sunday and you are receiving a 75% refund as per our agreement. I am glad to see we originally called you to warn you about the elevator being down and gave the options of relocating, moving dates or canceling for a full refund. Sorry to see you you lose the 25% after this cancellation being under the cancellation time. We look forward to serving you for many years to come and look forward to proving our value!Customer Response
04/14/2022
I am grateful for the resolution however it took 4 emails, 2 phone calls, and a poor review for anyone to respond to me over a week later.Plumlee Gulf Beach Realty, Inc. Response
04/19/2022
*****, after you called on Saturday to cancel. I cam into your first review on google Monday morning and refund check was cut on Thursday of the same week as that is when we cut checks. So I hope you will consider removing your reviews. Thank you. We look forward to serving you again. Todd P. of Plumlee Vacation Rentals.Review from Jeff P
5 stars03/03/2022
Everything was just as expected - no surprises. Great location. Well-equipped condo.Review from James B
5 stars02/07/2022
The staff (front desk and maintenance) and the service are as good as there is. We were very well cared for and before leaving we rented with them for 2023. They are good and worthy of do-overs.Review from Barbara L
5 stars02/03/2022
This is the second year we've stayed at a Plumlee property and once again we were very pleased with the experience. Excellent service from the staff and the property was in excellent condition as advertised. We will definitely use them again in the future.Plumlee Gulf Beach Realty, Inc. Response
02/04/2022
So pleased you were happy. We look forward to serving you again.
Customer Review Rating
4.53/5stars
Average of 15 Customer Reviews
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