ComplaintsforCitrus title company LLC
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Complaint Details
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Initial Complaint
08/24/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
We made two separate $500 escrow deposits on property we were going to purchase. We canceled both of the purchases within the due diligence timeframe with our real estate agent Barbara D*** from ****** ******** realty Barbara D***, then notified citrus title company of the cancellation. Citrus title company did not return our escrow deposits at all.Business response
09/04/2023
The customer had the processor order two (2) surveys for the two parcels that they were purchasing.
Neither the customer nor the realtor informed us that the transaction was cancelling due to financial and family issues until after the surveys were completed.
The customer and realtor knew that the surveys needed to be paid and the customers responded that they were not authorizing us to pay from their escrow deposit nor would they pay. They gave a verbal authorization to Karina and state that since she did not get it in writing they were not going to pay it. They refuse to communicate with us and have sent threating letters to the sellers demanding money from them.
They lied to their realtor and to us about the hardship they were going through - they purchased a different piece of property without informing their realtor - very sneaky & underhanded people.
We have since changed company policy due to these people - all surveys MUST be paid upfront and no longer at the time of closing.
We have sent them a full refund and hope never to hear or see these individuals every again!
Customer response
09/07/2023
It is now Thursday, September 7,2023 and we have not received our refund of escrow funds yet. As far as Cutrus Title companies appalling response, we did nothing wrong. We do not appreciate being spoken of like that. It is very unprofessional possibly defamatory and degrading as we are upstanding and honest people. We did everything right according to our real estate agent, Barbara Dovi and everything was cancelled within the due diligence period of our contracts. You can check with Barbara D*** of ****** ******** realty in Inverness Florida.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.