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ComplaintsforBluewater Island Group Inc.
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Complaint Details
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Initial Complaint
06/02/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
They installed an above ground pool on our cement deck and it has been leaking ever since. When **** finally showed up to inspect after days of trying to get him or someone to come look he failed to follow instructions to call first before arriving and then proceeded to pound on our front door. When he reached the pool he immediately tried to say the leak on the ground was due to rain pour off from our roof despite not having rain for days. This assessment was so stupid considering just under the roof the concrete was dry and not a spot of dampness yet by the pool there is a puddle. Aside from that he was EXTREMELY rude to my wife and disrespectful and accused her of cursing at him which she did not do. He refused to look at the area where there is an obvious leak then stormed away when he thought he was being cursed at. In complaining to the office manager Jessica she was just as ignorant and unprofessional. We are now stuck with trying to find an alternative to getting the leak in our pool repaired. **** also tried to blame us the owners for causing the leak when it is obvious the leak is coming from under the base of the pool. Having installed the pool just two weeks prior **** tried to claim he was there a month ago.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.