ComplaintsforAir Flow Designs

• Initial Complaint

  01/29/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  The attached documentation has all the information necessary to document this complaint. Please let me know if you need any additional info.

  Business response

  02/12/2024

  After a collective review of data included in the history between Air Flow Designs and The N******s we have calculated a refund that we will provide which is fair and justified. To better quantify this resolution, the following is a detail of how we have come to this amount.
  
  Due to a backorder with Trane Industries, beyond the scope of Air Flow Designs, the homeowner elected to move forward with another company that was able to obtain and install a new drain pan. Access of the HVAC system by another company violated the terms of the protection plan agreement and resulted in termination of the contract. This references line item #9 of the terms of the agreement and details as follows: Any changes, adjustments, or repairs made by others unless authorized by Air Flow Designs, Inc. in writing, shall terminate its obligations hereunder. In addition, the function of this agreement specifies the extent of what the agreement provides under its terms and conditions and is referenced in line item #17 as follows: Air Flow Designs, Inc. shall not be liable for any delay or failure to render services or to make delivery of any merchandise as set forth herein due to Federal, State, or Municipal actions or regulations; strikes or other labor troubles; fires, embargoes, accident, war, obsolescence, or any other causes, contingent to our circumstances beyond the control of Air Flow Designs, Inc.
  
  The homeowners' decision to work with another company was not influenced, inhibited, or prevented by Air Flow Designs or their agreement. Furthermore, there was no applicable penalty for doing so aside from the termination and prorated refund of the active agreement. Air Flow Designs is not responsible for delays in manufacturing, production, and delivery of parts. Costs incurred by the homeowners because of their employ of another company is the responsibility of the homeowner. We understand the frustration and difficulty the backorder of any component creates but cannot assume any responsibility for this and other subsequent consequences, however undesirable.
  
  The total refund that Air Flow Designs has agreed to remit totals $650.18. It was composed of two sources. The first qualifying refund item is the unearned balance of the protection plan agreement. The execution of this refund is mentioned in the terms of the agreement as follows: In the event the agreement is cancelled by Air Flow Designs, Inc. return of premium shall be based upon one hundred percent (100%) of the unearned pro-rate premium. The second source of the refund is based on a UV light kit that was found to be in poor installation in the amount of $350.00. We have determined that this is a fair reimbursement and now consider this matter closed with respect to our dealings with The *********

  Customer response

  02/14/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID 21213549, and find that this resolution is satisfactory to me. How and when will we receive our refund?

  Regards,

  ******* *******

   

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