ComplaintsforLickety Split AC, Plumbing & Electric

• Initial Complaint

  07/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I contracted with the company to repair a water drip in my shower. The plumber arrived and wanted to see all my plumbing in the house. I refused him and told him I only wanted a quote for two jobs, the shower and sprinkler system leak. He spent about an hour getting ahold of his boss who was angry I had denied their whole house assessment, so I allowed him to look at a few items which felt very evasive. During his assessment he determined he could remove the cartridge in the shower. 1 1/2 hours later his boss got on the phone and wanted to quote me numerous repairs. I was angry at this point and was finally given the quote of ****** to replace the cartridge. I paid this upfront. Of course the part was not on the truck and he had to leave to go get one. The plumber was unable to remove the part once he started and damaged it rendering the house without water in one of the hottest days of the year. They came back with an additional quote of 1397.05, 70% higher than the original. I had no choice but to pay it or I would have been without any water to the house. I did not know if I could even get another plumber to come behind them. He finally fixed it with the $100 part 5 1/2 hours later. The actual labor took about an hour. The rest was their assessment and going back and forth with his boss. I tried to contact the company to discuss a partial refund with the owner but have not received a call back. The total cost was $1838.22 which equates to $1800 an hour. The contractor recognized I did not have many choices and took advantage by price gouging. Please do not contract with this company.

• Initial Complaint

  06/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had this company replace some plumbing components in March 2024. In addition to the plumbing components I was sold a "Golden Pledge Package" without my knowledge or consent that was incorporated into the plumbing components. I didn't find out until a couple weeks later I got a call from Lickety-Split telling me about it and that I get two free **** tune *** this year. They scheduled one for the following week. When the guy came out, he got into my attic and looked at my air manager and the **** unit outside. He spent quite a bit of time in the attic. Then he tried to hard sell me on a new unit even though mine was working fine. I then told him to leave my property, he went back into the attic to grab some of his tools and left. Two days later my **** unit went out and stopped working. It was running perfectly find before he came out to give me a "tune up". I called another AC company out to fix it and they said it's possible that they could have damaged my **** unit and that there were no signs at all of any kind of "tune up" done by Lickety-Split. They filled it up with ***** and fixed the ****, now fast forward 2 months later the **** has been losing ***** from a leak and I am going to have to replace the entire unit because Lickety-Split damaged my **** unit. I don't trust these guys and they are an extremely predatory sales company, not a fair contractor.

  Business response

  06/27/2024

  Thank you for bringing your concerns to our attention. We appreciate the opportunity to address the issues raised following our visit to your home in March 2024.

  
  Service Summary: In March 2024, we conducted a plumbing project at your property, ensuring all necessary repairs were completed. We adhere strictly to our policy of not commencing or completing any work without the homeowner's acknowledgment and approval.

  
  **** Tune-Up Agreement: As part of the service package you agreed to, you were entitled to bi-annual **** tune-**** We reached out to schedule one of these tune-**** and at no point prior to or during the scheduling did you indicate a desire to cancel or decline the service. You agreed to our visit for the **** inspection and tune-up.

  
  **** Service Details: During our visit, we performed a thorough inspection of your entire **** system, which took several hours. We provided you with detailed information regarding the age of your unit, existing issues, and potential next steps, including the recommendation for a new system due to the limited remaining life of your current unit.

  
  Post-Service Interaction: During the visit, you requested our technician to leave the property, which we promptly respected. After our departure, we were not notified of any issues. From our original visit, we have comprehensive records, including pictures and videos, documenting the diagnosis and condition of your unit.

  
  Current Issues: The current issues you are experiencing with your **** unit are consistent with the problems we identified and discussed during our original visit. Our records, communications, and photographic evidence indicate that no damage was caused to your **** unit during our service.

  
  We remain committed to providing high-quality service and transparency. If there are any further concerns or if additional documentation is needed, please do not hesitate to contact us. We aim to resolve any outstanding issues to your satisfaction.

  
  Thank you for your understanding.

• Initial Complaint

  05/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Simply wanted a faucet replaced on side of house., we provided the part. Charge was $889. No receipt at the time. When I called and asked for receipt they had tacked on things we didnt agree to - warranty on labor, 2 inspections of HVAC and plumbing.

• Initial Complaint

  03/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  June 2023, I paid this company $**** for a sewage, ejection system and associated warrantees. March 5, the system failed. Tech responded replaced the pump only to have it fail again immediately. His boss called me and explained that the pump failed because main line was fully clogged with grease. He said his technician, after the pump failed, put a camera in the line and discovered that the line was full of grease and that the pump failure was due to my irresponsibility and I would have to pay $**** to Jet the line. He told me that the line was so occluded by grease that just a trickle of water was passing through and that he had not seen so much grease in a mainline in a long time. (I checked my home security camera a few days later and it shows that his technician never placed a camera in the line and I can hear him talking on the phone with his boss, suggesting that there might be a lot of grease in the line. His hypothesis became fact supported by fictional photographs and video. I didn’t know all of this yet, so I talked with the operations Director ****** He repeated these lies and said he was looking at pictures of the grease in my line. Nevertheless, he agreed to jet the line and replace the pump under warranty. A technician came out. He told my wife that he jetted the line and that he discovered a clog in the clean out at the end of the driveway and he replaced the pump.. This pump failed 24 hours later. At this point I looked at home security video because I could not understand how this was happening. security camera revealed that this technician did not jet the line. He attempted to put his Jetter in the line but couldn’t get it past the check valve. And the clean out at the end of the driveway does not connect to the main line at all. I checked. I have a family and a pregnant wife due any day. We have no working sewer at this moment. I Want a full refund for this malpractice. I have video and audio recordings to support the facts that I have set forth.

  Customer response

  03/11/2024

  I wish to rescind my complaint. The plumber is working with me to rectify the issue. 

• Initial Complaint

  03/08/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  on ********* I contracted Lickety Split A/C and plumbing to do a dewinterization for a home that I was preparing to purchase. I paid ***** and was told I had to pay cash because the tech could not figure out how to use his tablet. The technician that was sent out did not know how to properly perform the service. He spent approximately ** minutes on his phone watching videos trying to figure out what to do. After he finished working, I had to have a second technician from another company come on an emergency call, because I was informed by my home inspector that the tech from Lickety Split had not properly completed the dewinterize process. After contacting the office and explaining the situation, I was promised the owner would contact me on ***** I was told by the office contact later that the owner was addressing the issue with accounting, and that I would receive a refund. I was awaiting response from the owner to let me know when I would receive my funds. I texted ******* the office contact on **** at **** pm that I was still awaiting response from the owner. ******* texted back at the same minute that the money was refunded. I asked if they sent a check to my address, as they did not have my home address, only the service address for the work completed. ******* responded that accounting will cut a check then send to the home address. I provided the address where I had been residing at the time. I called the office back on ******** to ask why I had not received my refund yet, and was told by the office personnel that they had decided not to refund my money after they had promised to do so.

• Initial Complaint

  02/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On February 22,2024 a rep from Lickety Split came to my house at my request to unstop my bathroom sink. He asked if he could assess my problem. I agreed. He looked down the sink drain with a flashlight, flushed the toilet,ran water in the sink and bathtub. He came in the kitchen, ran water in the kitchen sink and looked in the cabinet at the piping. He asked if he could see the water heater. I directed him to the laundry room, where he looked at the water heater. He went outside, walked across the yard and got into his truck. After about 15 of not hearing from him I went outside. He got out of the truck and said someone would be calling me. The phone rang as soon as I reentered my house. The man told me that I had hard water and went on about 15 minutes with a sales pitch to sell me a water softner system. I finally interupted him letting him know that I know that I have hard water and was not interested in a water softner system. I asked that he address my stopped up sink. He talked about them putting a camera in the drain line. The possibly jetting the line. I was quoted $**** $****** I told him I would not be using their service and hung up. I went outside and communicate the same to their rep. I'm asking the you do whatever you can to stop Lickety Split from their dishonest practice. I'm a 67 year old senior citizen and I thank God that I'm still sharp enough to spot a dishonest company. I called them today to request a refund of the $*** They refused and offered to send out a meeting experienced tech. I told them that yesterday I called another company who snaked the drain and my sink is working fine.

  Business response

  03/07/2024

  We resolved this issue with the customer directly and issued a refund.  

  Customer response

  03/08/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID 21336277, and find that this resolution is satisfactory to me. 

  Regards,

  ******* ******

   

• Initial Complaint

  11/29/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  .The date of the transaction happened on. 11/27/2023 . A $3000 cash deposit was made. . For the services of plumbing, invoice attached. . The Vice President did not try to resolve the issue. He was very Combative when he realize the project was being canceled. . Job # ********.

  Customer response

  12/01/2023

  Resolved. 

  Thank you 

• Initial Complaint

  07/20/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I called Lickety Split for an emergency AC problem on May 19th, 2023. A tech came to my home; fixed the problem and suggested a service contract. I agreed to the contract. It was a 2 year every 6 month service plan. The cost for the AC work and the Service Contract was $1359.76. The payment was made electronically over the tech's Lap Top computer. I was promised a receipt for the Service performed that day and a copy of the Service Contract via E-mail. The e-mail never came. I called the company 4 times; the most recent call was July 6th, 2023. We have not received either document to this date. I want the receipt for the work done; cancellation of the service contract and a refund for the contract.

  Business response

  07/31/2023

  We are mailing him his reciept and a check for $498 for a 2 year service plan 

  The guy obvioulsy wrote us a check and accepted the work performed and the maintenance plan

  Customer response

  08/02/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

  Have not received the receipt nor the $498 check as of July 31st 2023.

  Regards,

  ***** ***** ** ***** **** ***** *****

  Business response

  08/03/2023

  Good morning-

  We mailed the check for the refund of $498.00 on 07/31/2023. The check was picked up on 08/01/2023. The receipt was included in the envelope as well. We tried to call the customer and left a voicemail in regard to the refund check that was mailed. Check was mailed to his home address, *** ************ ***** ****** ***** ** *****. We also tried to reach out to BBB directly and the voicemail we got was full and could not leave a message. If you have any questions, you may reach me at *************, my name is ******* ******. (My husband and I own the company) Looking forward to speaking to you all soon:)

  Customer response

  09/20/2023

  One of Lickety Split's employees has made a statement indicating that I am the problem and she wants to talk to me. Her statement was, "this guy obviously signed the check indicating he approved of the service and the terms of the service agreement". I did but as noted in my complaint I never received a receipt nor an explanation in writing of the terms of the Service Contract. Had Lickety Split sent me the receipt and the terms of the contract and a warranty for the work performed; there would not have been a problem. They did not comply with my request and now I'm the bad guy? I do not think this company is reputable and if anyone asks about my experience with them I will tell them not to use this company.

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