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ComplaintsforWeather Engineers, Inc
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Complaint Details
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Initial Complaint
04/09/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Weather Engineers was selected by management of the high rise condo in which I live, to perform important dryer vent cleaning, which left untreated can be a fire hazard. I contracted with them under the building arrangement offered.The workers were professional and on time. However, in the cleaning process, voluminous amounts of nasty dust and lint were spewed all over my condo, in a thick, sticky substance. I had shown the reps how the backside of both the washer and dryer were covered in that sticky lint but they did almost nothing to clean that up or inform me and give me the opportunity to do so.At the very least, I should have been warned to close the doors of all the other rooms, which would have made remediation much less difficult. I had to use hospital type disinfection in every room to remove what was likely a health hazard to breathe. I became sick with a respiratory infection within 36 hours and am still suffering, even after a required course of antibiotics. I am certainly very disappointed in this outcome and believe that they should at the very least, refund the fee I paid, if not the cleaning service and disinfection services that I was forced to retain.Business response
04/09/2024
Mrs. Weatherby,
We hope this message finds you well.
We sincerely apologize for any inconvenience you experienced during and after your recent duct cleaning service. Your satisfaction is of the utmost importance to use, and we deeply regret any dissatisfaction you may have encountered.
To address your concerns promptly, our office has issued a refund of $175.00 as requested. We trust that this resolution demonstrates our commitment to ensure your satisfaction.
Regards,
The Envirovac Team
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Contact Information
1000 Edison Ave
Jacksonville, FL 32204-2819
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.