ComplaintsforPacific ammunitions
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Complaint Details
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Initial Complaint
01/31/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I made an online purchase from Pacific Ammunitions on 12/26/21. I received an email stating I would get the Zelle info to make a payment which I did that evening. I was then called to state I needed to increase my order. I told them I did not want to increase my order and to just refund my money. The person said he would talk to his partner and see what they could do. I then was texted saying they okayed the order as placed and would ship it out. I was then contact to pay $125 insurance fee that was refundable as soon as my package was received. I told them I would not pay that since there was nothing on the website stating this. I again asked just to refund my money. I had not hear back so I checked my order online and it showed it was on hold. I emailed them on 1/18/22 and then again today (1/28/22) to find out what was happening with the order. I received back info stating my order has shipped and I am demanded to pay the insurance fee. I said I am not paying and to refund me. Still no resolution and no refund.Initial Complaint
09/21/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 9/17/2021 I placed on order with this company (order # ****) and I paid for the order through the Zelle app. On 9/19/2021 I got an email from them stating that I had to pay on additional 100 dollars for insurance fees or the order would not be shipped. I told them I was not going to send any additional money because there was nothing on there website about additional insurance fees and there was nothing during checkout about insurance fees. Then I requested that my order be canceled and my money refunded and they said they would not cancel the order or refund the money and that my only option is to send them another 100 dollars and then they would ship the order.
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BBB Rating & Accreditation
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.