Business ProfileforIQ FIBER

This complaint is in reference to a service IQ Fiber provided to me on 4/10/2024. I believe the business is acting in bad faith with their transparency around their subscription services and terms of service. Prior to having the internet installed, I spoke to three different agents and asked them how I should proceed with my current internet provider. All three agents advised me to call ******* AFTER the IQ Fiber was installed. I followed instructions and called ******* to suspend my service and was then offered a better deal that would save me $25. I wanted to cancel IQ Fiber only 10 minutes after having the service. HOWEVER, upon calling IQ Fiber, they first let me know that I should expect a full refund since it had literally been 10 minutes since the installation and then followed up with a call to let me know that I am being charged for the full month because they are a subscription service. My issue is that I never signed any agreement, signed my name on a dotted line, or checked a box to verify that I read and understood those terms. The credit card was taken via the phone with no sort of protection or verification of being charged. The actual terms live on a link at the footer of their website and is not visible ANYWHERE else on the page. Furthermore, the confirmation email they send about the installation date and price, does not link or mention any terms. I feel that this business is purposefully withholding their terms and conditions and advising customers not to call their existing service provider so that they can make money. They lack transparency.