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ComplaintsforOff the Grid Collective
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/31/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
The watch they sent me does not work. They keep sending me emails which have no resolution involved. I want my money back. And I should make this company apologize to my grandson.Customer response
02/08/2022
I purchased a watch for $19.95 for my grandson. It got delivered broke. The company had me send them a pic before I threw it out. They told me they refunded me on 1/30/22. ********!! My government issued Direct Express card people know absolutely nothing about this bogus nonsense!! I want my money back and for this idiotic business to go away!!!Business response
02/12/2022
Hi *******
Thanks for the email. I apologize for the delay in my response.
I researched the customers name and I do not have a record of her or the transaction. Additionally OTG has not sent emails in regards to a watch refund.
Can the customer provide an order number/emailed receipt to research further ?
*** ****** - iPhone
Off The Grid Collective
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.