Business ProfileforPremier Detailing & Glass Tinting by MARK

**** ******** came in and did our window tinting on our downstairs windows facing east and two of our upstairs bathroom windows. Total paid was about $1800 for 8 windows. First time *** ******** got done he asked me to inspect and it appeared to look good besides the big bubbles in the tint that *** ******** assured me would bake out. Once the lighting changed through the day and we could see the cuts around our alarm fobs more clearly we could see that that the cuts were bad and there was a lot of light seeping through. We informed *** ******** and he said it was very hard to cut around the alarm fobs. I let him know that he should have told me this as I can remove the alarm fobs. *** ******** still did not want to redo the windows that were affected (3) but with some persuasion he finally did and I removed the alarm fobs and the tint was redone. Much appreciated. A couple of Months later my wife noticed that there was a fruit fly that had been left under the tint on one of the bigger windows and is now stuck in there. Not a nice sight and was not noticed previously by us as the bubbles drew your eyes but no as they are starting to bake out it is obvious. I informed *** ******** that we would like the bug removed but he let us know that he would not redo that window as he would have to replace all the tint and retint to do so. He said I should have noticed it when I inspected the Window and that there was a lot of flies in our house and he could not help that. I told him if that is how he felt he should have let me know and we would have rescheduled. I asked him how he did not see the fly and he admitted that he did but did not mention it as he did not want to redo the window as it was $70 in film. I told him I could pay for the film but he said he would like $450 to redo the window. Obviously he does not stand by his work and we are very disappointed. At this point we just want a refund for the one window - $450 as *** ******** informed us it would be to fix.