Business ProfileforBravoz Entertainment Center

On 08/19/2023 I hosted my son's 10th Birthday Party at Bravoz. I want to start off by saying that the ladies who book the partied , I believe it was ***** and someone else were very kind and helpful during the booking process. Now to the day of the party. When I arrived I received 14 cards that the kids were to use for Laser Tags and something else. It was very unorganized from the beginning. I could never get questions answered as I was told that my host was doing something else, I believe in the back for a party. I booked the party for 15 people. The day of the party I ended up paying for 26 kids as there was no type of organization when guests arrived. My host was only at the front for maybe 30 minutes after the start of my party so when people arrived and told them they were there for my party no one came to get me to confirm the number of kids or anything. Some guests bought in additional kids that were not a part of my party but they were added, They should have had a hosts to communicate with you the entire time your party was booked. When booking it stated that you get a private host so I assumed that I would have access to a host for the duration of the party which was not the case. I had no communication with my host until it was time to serve food and barely any communication then. When the food was served none of the kids drink the fruit punch as they kept stating that "it was nasty." I taste the drink after so many complaints and it taste like water. When I informed the host she apologized but did not replace the drinks. Parents had to purchase their kids slushies and bottled drinks from concession for them to have with their food. Lastly, a few days after the party two parents who kids I paid for informed me that they paid for their kids on one side of the desk then where they got their socks from they were added to my party list. This party was so not worth almost $1000. I could have just come and ordered pizza and pad for kids for the service receiv