Business ProfileforFlorida State College at Jacksonville

FSCJ admission process was not a good one but the issues really began once accepted and paired with the only counselor for I.T; *****. She is the most unhelpful, robotic, and rude counselor I have ever came across. I have been a student at other colleges and never experiences someone that seems to not want to help a student. I would ask ***** a question that I did not understand and she would make me feel like what I was saying was the dumbest thing. I had to have my friend get involved on the phone calls to mediate because she was so rude to me I would become very frustrated and upset. This process with her was so bad I decided I wanted to switch degree plans just so I wouldn't have to work with her any longer. Then the other issues began. I have been waiting for my financial aid to process for about a month. I was calling daily to check in on the status and was never told about a missing document until Oct 10th. Nobody was going to update or tell me that I woudn't get aid until this document was submitted, and they dropped me from all my classes that I was enrolled in for Oct 23rd. I submitted the document the day they told me (document was a blank transcript from a college that I never attended) I even provided a official letter stating that I never received aid or attended a course, and the women would not even partner with someone to see if this document would be aceppted (This document worked for my previous university) . Now they have told me it'll take 3-5 weeks for them to process the blank transcript and I can not take courses until spring. In addition to to this, on the website it states to submit the worksheet for a degree change through the "Help Desk Ticket", I waited 4 days for a repsone(submitted her response in attachment). Before this I went INTO FSCJ and spoke with new degree counselor and she stated the ticket desk must handle it. Every time I speak with someone I get a different response, they seem like they just want me out of their face.