Customer ReviewsforWeb.com Group Inc

I've used MyDomain.com for over 20 years and always been very happy with the service. Web.com recently bought them out and cancelled a lot of services I use. This broke my email and locked me out of my account. They forced me to "recover" my account which then locked my domains for transfer. The email they sent said that they could unlock the accounts if I contacted support but the support person stated they would not. The service stinks now and I will move away the second I am able to. I highly recommend everyone stay away from this company.

I purchased a domain, a page, an email, a security certificate, and who knows what else from these guys and couldn't get the security license to work. I was told to wait a few days, like 10 or something for it to work. Well, it didn't. The only way to get ahold of anyone on the phone is to do a "website check", which I did, and got some calls from people who told me I have the wrong site (ecommerce), I need to buy another SSL, I need to auto renew everything, etc. Just non-sense. Oh, and buy then the two week refund period had run out and I was not eligible for a refund. So... several hundred dollars later I have a website that was supposed to be downgraded to a lower version (I was charged for this with the promise of a credit for the downgrade that never happened), I have 3 SSL licenses that were around 25 dollars apiece, and I still can't get any help with installing the license and logo. This service is terrible. I've used others in the past, including GoDaddy, and it wasn't this hard to get something fixed without being charged for an entire new item that doesn't function any differently than the one you are trying to fix. I'm done with these guys.

Previously, I was a Dotster.com customer with about 40 active email accounts. I never experienced any issues with my services or customer service responses. In April 2024, my domains and accounts disappeared. After many calls and hours spent with call center agents, eventually I was told that there was a problem with my account in transferring from Dotster.com to Web.com. I had received no notice of this event occurring. Eventually, after a loss of considerable business and a lot of wasted time, it was rectified. One of my main email accounts was "hacked" recently by a scammer/blackmailer. Luckily, I understood what was happening and besides the irritation caused by the scammer/blackmailer, no real harm was done. Several clients reached out to me in the last 48 hours to tell me that my two primary email accounts did not exist anymore (one that had been previously hacked by a scammer/blackmailer). After sometime spent with call center agents, my case was put into an "escalation" mode. Today, I realized that none of my email accounts are active. But I do have to applaud the call center agents who tried to sell me additional services while responding to my unsuccessful queries. This has to be one of the worse customer response efforts that I have ever seen. One of my next books will be on scams and competencies perpetuated on society in today's technological age. This will surely be an excellent example for my book - I hope I will be able to make Web.com more famous that it already is with its 1.15/5 Customer Review Rating.

7/10/24 bbb - BUYER BEWARE. The company operates like a scam business. Horrible experience. I ordered a simple professional one-page website design but received a draft with another companys trademarked logo! They are incompetent. The design was completely off, the script was useless, and they violated the Trademark Law. After multiple useless attempts to fix this, I asked for a complete refund I am getting the runaround. This problem will be escalated until I receive a complete resolution, which is 100% refund and no servicing fees.

Horrible experience. Buyer beware. The company operates like a scam business. I ordered a professional one-page website design service, but never got it. I gave them my business website to take a look at and gather information for text, style, and colors to make it easier for them. Instead, I got a draft that was all wrong. They used the wrong logo and business name on the header, the pictures were blurry and out of scope, and the scripted information was completely useless. None of it matched my requirements. On the interview call, I let them know the site had to be redone and the specific reasons why. The next day I spent all morning on a call with them. The system does not accept my login and password. Resetting multiple times did not help. I asked for technical support and was told they have no such thing. Out of frustration, I asked for a refund. I was transferred 5 times. Then I googled and found out you have to call customer service to get the money back **************. ***** told me he had no access to the professional services team but after a long wait, ******* came on the call and told me I could not get my money back but she would submit my grievance to the leadership team.I am demanding my money back as I write this text. If this doesn't happen, I will take it to the next level.

They make it very difficult to transfer your domain name to another company. I am still trying. They claim to be sending me emails that they are not sending. I will never use this company again.

Had several domains registered through dotster, which was acquired by web.com. Just found out one of my domains was hijacked. Contacted Web.com and they are the most worthless incompetent company that I have ever had to deal with. Avoid using them at all costs! The services changed and customer service is non-existant.

The account services is poor, you have to put in a request to get your billing information removed. This company is behind and slow on their processes. A horrible customer service and experience.

I would give them a 0 out of 5 if I could. This company represents the worst experience I've ever had in the tech, domain, hosting, and website industry. Their customer service is atrocious, their products are outdated, and they refuse to fix even the simplest issues.Our website, which was generating a healthy amount of traffic, was abruptly shut down by this company. Despite spending hours on chat and phone calls with their support team, they did nothing to resolve the issue. We're not talking about an excessive amount of traffic eitherjust around ****** visitors per month. Yet, they demanded additional purchases from us to reinstate our website. This level of service is unacceptable.

Web.com/Network Solutions are unworthy of your business as they unreliable and their action border on fraud. We are a small (veteran focused) non profit. We discussed with Network solutions about upgrading our website as they told us the following year our renewal would be two thirds cheaper. After giving the contact they provided she told me that a draft would be available in 3 weeks, I provided her with things that had to corrected and update in the NEW site. 90% were not changed and they provided nothing new. To make things worse, the new email system, (WordPress 6.5) was not compatible with our work structure and could not be implemented. When I asked for a refund or partial refund they told us NO, because we were past the 3 day window to cancel, even thought they LIED about the transition steps to implement WordPress 6.5.Stay clear this organization and Do Not under any circumstances pay them upfront!