72 Customer Reviews
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Review from Rae Lynn G
5 stars10/29/2023
We worked with ovation credit by lending tree to repair our bad credit in 2020. We bought our home in November of 2021. They were awesome for us !Review from Paul T
1 star08/02/2023
We signed up with ovation and never heard anything else from them until they sent the email about closing. They were happy to take 3 months of payments from ** without actually doing anything for us or reaching out to us again after the initial consult. We attempted to call but of course even before they officially closed no one would answer. It's frustrating that a company would sign up a new customer, take their money, not do what they said then close their doors.Review from Nancy L
1 star07/05/2023
Account was closed at the end of April and they said they will not charge me again but money has been pulled out from my account for **** and July when I did not ask for their services. When called today, they only left a message that theyre closing all accounts by the end of ****. Are they just trying to take my money before shutting down their services?
Ovation Credit Services by LendingTree Response
07/06/2023
Dear *****************,We are sorry to hear your experience at Ovation Credit Services was not what you hoped for. Unfortunately, Ovation Credit Services has closed as of June 30, 2023.After reviewing your account I have not been able to find any record of your request to close your account in April as stated in your review. However, in good faith I have refunded your May and June payments back to your card on file and closed your account to ensure no further billing is incurred. If you have any further questions please do not hesitate to email us at *******************************************************.We appreciate your time as a valued member of Ovation Credit Services.Thank you,The Ovation Credit Team *******************************************************Review from Khyrie S
1 star05/30/2023
Zero stars Received no updates after my initial payment of $124 then after no update for 2 months I got charged $124 again still no update from initial payment so I called and requested a refund 11 days ago and was told it would take 10 days to refund here I am 11 days later and now Im told that they do no refunds. I was specifically told I can give you my managers email but Im going to tell you now they are just not going to approve your refund. (Also some customer service they have). This is a scam and now all of a sudden they are not taking new clients seems suspicious to me and I will continue to post and demand for a refund this is cruel and unfair.Ovation Credit Services by LendingTree Response
05/31/2023
Dear Khyrie Smith, At Ovation Credit Services it is our goal to make sure all of our clients have a great experience and based on your review it does not sound like you were happy with your experience. I show your account did go past due from 4/20/2023 until brought current on 5/19/2023. Once past due the work on your case is paused until current as we bill 30 days after work completed. However, I have processed your refund of $124.00 back to the card we have on file and have closed your account to ensure no further billing processed on your account. We wish you the best of luck in your credit future and if you have any questions please do not hesitate to reach out. Tracey Robst | Ovation Credit Services by LendingTree Senior Client Services Manager 9143 Phillips Highway Suite 560 | Jacksonville, FL 32256 866.639.3426 EXT. 1227Review from Jennifer H
4 stars05/11/2023
Experience has been good, until recently my account was cancelled. Not sure if this means there's nothing else to do, or they are closing shop? I can't seem to get a hold of anyone for an answer.Ovation Credit Services by LendingTree Response
05/12/2023
Dear ********,Unfortunately, at this time, Ovation Credit Services has made the difficult decision to cease providing credit repair services moving forward. Accordingly, as of May 9, 2023 Ovation will no longer be providing you with credit repair services and your account with ******************** has been closed. It has been a pleasure serving you. Should you have any questions, please feel free to contact Ovation at ******************************************************** or by telephone at **************. *********************** | Ovation Credit Services by LendingTree Senior Client Services Manager ********************************************************************************************** ************ EXT. ****Review from Be J
1 star04/11/2023
If i could leave zero stars-i would!! This company does not have good business practices and they don't care about the consumer AT ALL! I didn't use their services once and when I called them to cancel 3 days later...they canceled immediately and ABSOLUTELY REFUSED to refund my $89 bbb.org should be ashamed for condoning these practicesOvation Credit Services by LendingTree Response
05/12/2023
Dear *******************************,Thank you for bringing this concern to our attention. It is our goal at Ovation Credit Services to always explain the pricing and value of our service and it doesn't sound like we did that in your case. I apologize for the misunderstanding. The $89 paid on 3/31/2023 is our First Work Fee for the set up of your account and getting ********************** reports pulled for the use in helping you repair your credit. This payment is a nonrefundable fee. However, due to your situation I have refunded your $89 payment back to you as of today May 12, 2023. We here at Ovation Credit Services wish you the best of luck in your future credit goals.If you have further questions please do not hesitate to reach out to me directly at the information listed below. *********************** | Ovation Credit Services by LendingTree Senior Client Services Manager ********************************************************************************************** ************ EXT. ****Review from Cheryl; J
5 stars03/28/2023
Ovation Credit has done incredible work on my credit reports since November 2022. I Had 9 accounts in collections and bad debt. All have been removed except for 4. My credit when I started with them was at 546. It is currently at 602 and climbing. I highly recommend their services. Over the top satisfied customerOvation Credit Services by LendingTree Response
03/29/2023
We love helping clients like you get results like these! Thank you for your feedback. We look forward to maximizing your credit profiles :)Review from Catherine B
1 star03/22/2023
These guys ask for a small price for the first month and then call it a start up fee, then charge you the full price for the first month as well as the 'start up fee.' which you don't find out until the bill is paid or you try to cancel.The only advice they can give you is to get a credit card. There you go. Now you don't have to deal with their shady business. Stay away.Ovation Credit Services by LendingTree Response
03/23/2023
Sorry our billing was unclear. We discuss billing during sign-up at the time clients provide their credit card info and, to be sure our clients understand, we review billing again during the welcome call when new clients are speaking with their Case Advisor. It seems you were with us just two weeks so not near enough time to build positive results for you. We hope you'll come back when the time is right.Review from Randy T
5 stars03/15/2023
I'm so happy with Ovation and the outstanding performance from my team. All of the Representatives I encountered are personable and skilled. My experience was painless, fast and I Love the staff! Start feeling good today.Ovation Credit Services by LendingTree Response
03/16/2023
We look forward to celebrating your success and savings with you! :)Review from Jatira C
5 stars03/15/2023
Thanks for helping me build my credit back up finding a new home is a blessing I was so happy I spoke with you thank you for your kind words and your blessings
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