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ComplaintsforBuddy's Screens, LLC.
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Complaint Details
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Initial Complaint
04/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 01/19/2023 Buddy's Screens installed a new screen door on my screen porch for $200. Before the installers left, I asked why the door didn't close all the way and I was told the rubber seal at the bottom would need to wear down a bit and then it would close perfectly. I contacted Buddy's to let them know the door still did not close. On 03/10/23 I contacted Buddy's for the 2nd time to let them know the door still does not close. On 04/18/23 I contacted Buddy's for the 3rd time to let them know the door still does not close. Each time, I received an apology and a promise that someone would come to my home to put the door in correct working order but to date no one has been here to do so. I don't think it's unreasonable to expect a screen door to close slowly and all the way until it latches. It's probably a minor adjustment and a screw here or there but I cannot get Buddy's to take responsibility even though the installers assured me the door carried a one year warranty.Business response
05/02/2023
**** **** is right. She did call us and I did assign the original installer to take care of the problem. I found out he gave it to someone else to do but the second worker was doing something else at the time and somehow it got overlooked.
I am sending a worker today to fix the problem. I will call **** **** today and let her know someone will be there to take care of it.
Customer response
05/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Not expecting a response, we had just fixed/rigged the door ourselves to the best of our ability.
However, yesterday a much more honest, knowledgeable representative of Buddy’s came and made additional adjustments to the screen door and explained everything making the door completely acceptable under the circumstances.
I am most appreciative of the response from this business.
Regards,
**** ****
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.