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ComplaintsforYes We Do Fix L.L.C.
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Complaint Details
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Initial Complaint
09/10/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
08/23/2021 check card amount 48.38 $ and 08/25/2021 check card amount 53.75 $ for diagnostic and repair my TV after one day I had same problem my remote controller on TV didn't work.I tried resolve problem with worker of service ********** but he say no warranty on hes work and no return my money.Even he didn't gave me receipt for my pay service.I think will be fer to return my money for repair.I tried to contact owner to business but he refuse to gave me phone number.Business response
09/10/2021
Customer came in complaining about his remote not working on his tv. We booked in the job under the standard $45 diagnostic fee. Upon inspection of the of the tv boards it was hound that one of the **** ports was ripped off the board along with several trace connections and was wedged between the board and the housing causing a short that was preventing his remote signal from reaching the board from the ** ********. The technician places the **** port back in place the traces were too damaged to make it functional but the objective of the repair was to get the customers remote working again. Once reassembled I called the customer to inform him that his remaining balance was $144. He then said he wouldn’t pay and to keep the tv and the diagnostic fee. After waiting for him to calmed down we called him back explain that we don’t want his tv and since he didn’t want to pay the cost of the repair, he could come pick up his device for just the cost of our time and that was $50. Upon pick up the customer and I tested extensively and he was satisfied and signed off on our invoice as being so. I had explained that due to the damage to the board there is no telling how long this repair would last, and that we won’t cover further issues on this device, especially since the customer refused to pay the repair fee. Some days later the customer called stating that his issue returned. He began ranting about wanting his money back and reporting us to the BBB. We would have been happy to assist him however his attitude and demeaner made that impossible.Business response
09/10/2021
Customer came in complaining about his remote not working on his tv. We booked in the job under the standard $45 diagnostic fee. Upon inspection of the of the tv boards it was hound that one of the **** ports was ripped off the board along with several trace connections and was wedged between the board and the housing causing a short that was preventing his remote signal from reaching the board from the ** ********. The technician places the **** port back in place the traces were too damaged to make it functional but the objective of the repair was to get the customers remote working again. Once reassembled I called the customer to inform him that his remaining balance was $144. He then said he wouldn’t pay and to keep the tv and the diagnostic fee. After waiting for him to calmed down we called him back explain that we don’t want his tv and since he didn’t want to pay the cost of the repair, he could come pick up his device for just the cost of our time and that was $50. Upon pick up the customer and I tested extensively and he was satisfied and signed off on our invoice as being so. I had explained that due to the damage to the board there is no telling how long this repair would last, and that we won’t cover further issues on this device, especially since the customer refused to pay the repair fee. Some days later the customer called stating that his issue returned. He began ranting about wanting his money back and reporting us to the BBB. We would have been happy to assist him however his attitude and demeaner made that impossible.Customer response
09/14/2021
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: ********
I am rejecting this response because: The technical tried to overcharge me for his repair after I disagree he offer me to pay $50. After I paid my TV was broken with same problem after just one day.I called him and ask about warranty but he refuse to do repair and refuse to refund me for repair cost $50. I think this not right way to do his business.
Regards,
***** *******
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BBB Rating & Accreditation
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.