ComplaintsforJax Exterior Cleaning LLC
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Complaint Details
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Initial Complaint
04/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Our pavers were sealed in December by a new crew. After a day or two, white spots popped up on the pavers along with a white cloudy residue. The sand and chemicals made a mess of our pool and landed in the baby gate pole holes. When the owner **** was contacted, he was very unprofessional and rude stating "its not that bad" and we were the only problem he's had in the last couple months. I remained polite and professional asking someone to come look at it. Once his head guy came out he told me, the crew was new and did not complete the job correctly. He told me he would come that weekend to redo the job. No call, no show. Monday came still nothing. So I reached back out to him and he said oh I told him not to work that weekend(a phone call to let us know would've been nice). The job was redone but the pictures below show how it currently looks. I reached out to **** in February which he promised someone would come out. No show, no call, no text. I reached back out in March and now April via text, phone call with message, email and Facebook messenger. We are 2 months past the promise to come out and 4 months since the job was done. I am beyond dissatisfied with the unprofessionalism, total lack of communication and horrible work. Our back pavers looked better before they touched them. We are seeking a refund for the back pavers since they ruined them and refuse to even call us back.Business response
04/14/2022
Hello,
We have advised you of the issues and it wasn't anything we did to your pavers. They were not properly installed and the base underneath needs to be repaired. If you noticed it's only underneath your patio area which has 1' remodeling pavers on top of concrete. I am not sure what they put on the concrete for base but it wasn't "sand" like you are suppose to do. We have told you this many times and you tell think it's our fault.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.