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Complaint Details
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Initial Complaint
07/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
*** ****** fence company installed a fence that was very bad installment such as aluminum fence installed on rotten board from an old privacy fence. Locks put on the wrong side of the gate so it will not close property. Welded the fence to my neighbors fence without permission. Welded parts of the fence without putting them in the holes the way it was suppose to be sent pictures to owner of the work done wrong. Got no response and this was not the first time telling the owner of how bad the work wasBusiness response
07/21/2023
The customer sent me pictures and she never responded to me after that and I am willing to go back to the site to address the issue but the customer didn't have any problems until talking to another company, I suppose. After I went to the house for payment the only concern was the post against the wall and it was fixed. As far as the other issues I will send my welder back out there to address them.Customer response
09/01/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 20353675
I am rejecting this response because:
I call the company made a complaint. He ask me to send pictures of what was wrong I did And he informed that he would get right back with me. And he did not. I don't understand what company he's talking about my neighbor bought it to my attention that he had welded my fence to her chain link fence she was not pleased. Then I began to see other problems. He have pictures he needs to fix the problems
Regards,
***********************
Business response
09/01/2023
The customer contacted me after the problem was discovered and I sent my installer back to the site and he fixed the problem and she submitted payment. The issues that have arisen now is after she talked to another fence contractor but she didnt state to them that she was getting a better price on materials that we had in our stock. I went to the customers house several times and she was satisfied each time I left and the last time was just to put on missing post caps.Business response
09/01/2023
The customer contacted me after the problem was discovered and I sent my installer back to the site and he fixed the problem and she submitted payment. The issues that have arisen now is after she talked to another fence contractor but she didnt state to them that she was getting a better price on materials that we had in our stock. I went to the customers house several times and she was satisfied each time I left and the last time was just to put on missing post caps.
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Contact Information
8618 Star Leaf Road north
Jacksonville, FL 32210
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.