Customer ReviewsforFidelity National Information Services, Inc.

Called one of their subsidiary companies to end service. Had such a horrible experience I looked up the parent company (FIS) to complain. They did nothing. So they are part of the problem. Be warned.

If I could give this outfit a -5, that would not speak volume as to how my calls have been handled with this company. My bank institution uses this outfit for fraud purposes they have been unprofessional on more than one occasion and I have had enough of it. I called to dispute a transaction that was confirmed with my bank and they are telling me the transaction is not visible in their system...after being super irritated in tone only...not using any profanity, ****** threatened to disconnect my call after I have been in wait queue for over 5 minutes...totally unacceptable...as we continued the call, it seemed as if he personally attempted to further irritate the situation by not directly answering my questions as well as repeating questions to me that I had already answered during the 40 min call.At the end of the call, he found the transaction that he told me earlier in the call was not visible...never bothered to apologize and continued to be cocky & arrogant during the call.I also told him that I was dissatisfied with the way he handled the call by threatening to disconnect the call as he should be trained to handle customers who initiate the call because of fraud and more than likely irritated as a customer. I gave him examples of using profanity and he accused me of cursing him at that time. I repeated to him that he should seek training on his c/s skills as he has failed ****% on "listening"...he "overtalked" me many times during our discussion as well.I think this outfit should be reprimanded and out of business. They are not an asset to an financial institution.When I am calling about "my" money...they are here to service ********* failed tremendously.********************* TOTALLY DISGUSTED

This is by far the worst credit card company I have ever dealt with. I recently moved from PA to ******* - unfortunately the company I work for did not help with any moving expenses - and wracked up some debt. Instead of paying everything and having virtually no money in my bank account, I decided to do a balance transfer. My payment date is the 16th of every month and the money is withdrawn from my account on the 24th. I also pay my balance in-full every month. I called 07/15 to change my payment to minimum balance as the balance transfer had not gone through. They said I cannot because it is within three days of my payment date. A consumer should be able to change anything before the payment date; however, this is not even the issue. I called on 07/21 and spoke with a supervisor who said they would reimburse my payment, keep the transfer balance which they received by then, and once I received the funds back, I could pay them to bring the balance in full. I was told I would receive that payment on 07/25; I did not. Instead, they returned the transfer balance which I explicitly told them they cannot do. I called the morning of 07/25 and was told by 07/27 at the latest; I still had not. I called that morning and was told by 07/28 but more than likely, 07/29; I did not. I did not receive the funds back on 07/31 either and now it is 08/01 and I still have not. I have spoken with multiple supervisors and their managers at this point. Im done explaining this to them and I am done waiting on hold. I do not understand how all this can happen. On one of the phone calls I explained how Im nervous about having any dings on my credit report and that was the reason why I have been trying to be proactive to get ahead of this. Even though this is their fault, I was practically told, by reading between the lines, they will not do anything and Im pretty much SOL. If anyone is reading this and is considering opening up a line of credit, stay far far away from this company!

Don't use World Pay. They have horrible service. I inquired about their services and signed documents prior to my business opening, as to coordinate with our website. Afterwards, I realized that they were taking fees out of my account before my business was open. I contacted the 5th 3rd Branch and the person (who also screwed up opening my accounts made two mistakes. First mistake, he had my daughters' name wrong and to correct it, he wanted me to bring in two more forms of ID - birth cert, SS card; while this was his typo mistake, it became our problem. Second mistake, he insisted my business accounts could only be opened in my LLC name, which he was wrong about.).If it wasn't so time consuming to do this all over again, I would close my accounts and go elsewhere. I have reached out for help with getting these fees reversed and he is useless. The phone call center is overseas. I can't get anyone on the phone that speaks and understands English! I'm just getting the run around and spending lots of time fighting this while they just dip their hands into my bank account and take money for nothing!******

My identity was stolen on 01/20/2022. The thieves made a $1,000 ATM withdrawal from San Francisco, CA on 01/21/2022 and using my PayPal account purchased three Xbox gift certificate into my Amazon Prime account. They attempted other things that I've been able to resolve. This company (FIS) is the processor for my local privately owned bank. They initially credited my checking account for the ATM withdrawal, then reversed their decision and debited my account for the $1,000. They did not answer my email to them. Working with my wonderful bank, that I've been with for over three decades, they replaced the $1,000 back into my checking account. I would find out who is the processor for your bank. These are very disreputable people.