ComplaintsforStanley Steemer
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Complaint Details
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Initial Complaint
08/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The business filed a claim with their insurance company to replace my furniture that was ruined. The insurance company has been unable to get in touch with ***** ****** for several weeks to get the requirement insured statement to move the claim forward. The desired settlement is for ***** ****** to answer the request of his insurance company.Business response
10/30/2023
Per our conversation we have taken care of the ******** ****** situation.
Thanks,
*****Initial Complaint
08/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On Saturday, August 20, 2022 **** ****** and ****** ***** from Stanley Steemer located at **** ********* *********** ************* ** came to my new home and destroyed my carpet. I now have black circles throughout our carpet in two rooms that was not there before they came. I expected Stanley Steemer to clean my carpets not damage them. After numerous phone calls and five days later the franchise owner ***** ****** reached out to me about fixing the carpets. He came to my home and the chemicals he used did not work. Now he is back to not returning calls or texts messages. I just want my carpet fixed or replaced. I should not have to pay for his company's mistake.Business response
09/14/2022
*****,
I am working with them right now. So, I am not sure why they reached out to you. We are aware of the issue and are working through it.
Sincerely,
***** ******
VP of Operations
Stanley Steemer Jacksonville, FLCustomer response
09/14/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is in progress, but will not be satisfactory until the carpet is replaced in a timely manner.
Regards,***** *****
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Contact Information
6115 Arlington Expwy
Jacksonville, FL 32211
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.