ComplaintsforNatural Life

• Initial Complaint

  01/02/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I made the mistake of giving this company my email address in order to receive a 20%off discount code. Not only did this company not honor the discount code I received for giving them my email but they have been spamming and abusing me email DAILY for over a month now! I have personally unsubscribed over 10x's AND have been emailing customer service almost daily for a month which they have told me they have unsubscribed me from all emails several times but literally CANT figure out how to make the DAILY SPAMMING emails to stop. I have reported them to ****** and still nothing makes the daily spam emails to stop! This company scammed me into giving my email, didn't give me the discount promised, and cant figure out how to stop spamming me daily... This should be illegal and I want the daily spamming to STOP for good, PLEASE HELP!!!

  Business response

  01/04/2024

  Hi ****,

  Thank you for the opportunity to address your concerns.  I have reviewed all the correspondence between you and the CE agent. I  also reached out to the Marketing team regarding you receiving unwanted e-mails. I can assure you that you have be unsubscribed from receiving any marketing material from Natural Life. My Marketing team has advised me that ****** will send email ads to users depending on their site behavior, which is what you are seeing.  These ads do seem like regular emails, but they are tagged as an ad and Natural Life is not sending them. 

  I do believe this has been resolved.  However, if you need further assistance please reach out to us at ********************************** and put to the attention of Leadership Team and we'd be happy to further assist you.

  Have a wonderful day!

   

  Customer response

  01/08/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 21057208

  I am rejecting this response because: I DO NOT wish to receive ANY AD emails from this company (after scamming me) WHATSOEVER!!!
  Trying to blame ******** for sending the ADs is a complete cop out! This company scammed me into giving my email to them, they clearly gave (or sold) my email address to ****** to send me these ads, and not being able to make ****** STOP send me these ads is unacceptable!!! Not having a way to unsubscribe to these ads is Unacceptable!! All I want is for my email address to STOP being spammed EVERYDAY by ads from this company who scammed me! If Natural Life cant fully unsubscribe me, ****** cant/wont unsubscribe me then I was hoping BBB would be able to hopefully make this stop because abusing my email address like this DAILY should be illegal!! I just want the emails to STOP! shouldn't be too much to ask for....

  Regards,

  *************************

  Business response

  01/16/2024

  Hi there,

  I reached out to the Marketing team again to make sure you are unsubscribed in our system and they have assured me you have been unsubscribed from everything.  If you are still receiving emails please send screen shots of what you are receiving to ********************************** and I can have the Marketing team review.

  I am showing all tickets you have submitted to us have been resolved and there are no outstanding issues.  Should you need further assistance or would like to share any new correspondence that you believe to be coming from Natural Life please send to the e-mail address I shared above and we'd be happy to investigate the issue.

  I hope you have a great day!

• Initial Complaint

  11/06/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I never received my order and want a refund please.

  Business response

  11/07/2023

  Hi ****,
  
  Thank you for the opportunity to respond to your issue.  I am showing you reached out to us on October 27, 2023, advising us that you did not receive your order.  On October 28, 2023, a customer service representative responded to you letting you know that we were showing your order was delivered.  The customer service representative did confirm the address you shipped your order to and because UPS is showing the order delivered to the address you entered on the order; we are unable to issue a full refund back to your original form of payment due to the order delivering to the address provided.  However, below are the options available to you
  
  We can issue you a store credit for the full amount of the order so that you can re-order the product.
  Because the carrier has provided us proof the order delivered to the address you provided, we can refund 50% of the total order back to your original form of payment.
  You can reach out to the carrier (UPS) and file a claim with them.  The tracking number for your order is: ******************.

  Please let me know if I can be of further assistance.

  Have a wonderful day!

  
  

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