ComplaintsforBuggies Unlimited LLC

• Initial Complaint

  01/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  2) Falcon Ridge Vanquish A/T 32x10R15 3) Proof of Purchase $1,101.30 to Side by side stuff 4) March 23, 2022 5) Poor wear life >2500 miles seeking warranty settlement for poor tire wear 5 years listed on warranty, only 11 months.

  Business response

  01/28/2023

  On January 23rd, ***** ******* *eached out regarding a warranty claim on 4 Falcon Ridge Vanquish AT tires. Our team responded 11 minutes later asking for additional information including photos of the damage/defect, nature of the problem, purchase date, proof of purchase, part number, name, shipping address, email, and phone number. This information was obtained that same day as the initial request. The nature of the problem was explained to be poor wear life, less than 2500 miles. The pictures were carefully reviewed by the team with knowledge in this area, and additional information and pictures were requested to fully view the nature of the problem in question.
  
  On January 25th we received the additional information requested. We followed up by thanking the customer and letting him know we would be back in contact as soon as possible. 
  
  On January 26th we followed up to keep Kevin updated that the team is still working on this for him.
  
  On January 27th we emailed, “After careful review of all photos and details provided, as well as the purchase date and mileage on the tires, our team has denied this warranty. While we understand the timing is less than 1 year from date of purchase, we only offer a 90 day limited warranty and the issues you are experiencing are not due to a defect, they are due to travel. Please let us know if there is anything further we can do for you.”
  
  The tire warranty listed on our website has been added below and it was deemed to not be a defect in material or workmanship.  Although, this does not qualify for warranty, on January 27th we reached out to the customer to offer them a refund for their 4 tires as we just want to be sure our customers are taken care of and satisfied with their product.
  
  
  
  FALCON RIDGE ON-ROAD AND OFF-ROAD TIRE WARRANTY
  This warranty applies to the original owner and purchaser of new Falcon Ridge tires that is believed to have a defect in material and/or workmanship within a five year period from the date of production. The warranty is void if the damage is due to improper inflation, running flat, fire, accident, malicious mischief, improper use, overloading, road hazards, punctures, cuts, snags, hard impacts, or irregular wear due to improper alignment. Weather cracking on tires that are more than four years from the date of production is not covered.
  Falcon Ridge does not cover loss of time, inconvenience, loss of the use of the vehicle, cost of towing or transportation, or consequential damage of any type or nature. Any implied warranty, including fitness for a particular purpose, is limited to five years.

  Customer response

  01/31/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID 1*******, and find that this resolution is satisfactory to me, Providing the refund (for the amount on invoice attached to original complaint) is fulfilled in a prompt manor and acceptable format.

  Regards,

  ***** ******

   

• Initial Complaint

  10/25/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Around mid june I ordered in error from this company golfcart parts. I called and got an rma number 30118 and was told to send it to their warehouse in Georgia at my expense. On 7-6-21 at 10 am I talked to ***** who assured me the warehouse received the package and my refund was being processed. On 8-27-21 at 10:45 am I talked to ******* who agoain assured me refund was being processed but due to covid and short staffing might be a while. On 9-7-21 at 9:52 am I talked to ***** who said she would notify her supervisor to get something going. On 9-17-21 at 11:30 am I talked to Orlando who repeated much of the same. On 10-4-21 at 12:15 in the afternoon I again talked to ******* who repeated the same thing she said on July 6th. Everyone assured me the would get the refund back to my card. As I told them all it's not a lot of money, $50 give or take, but the said they would give it back to me five times. Haven't been obnoxious when I called, but seems to me like they could have done some better service. I have ordered from them before I believe. If the rma# would show personal Info you can remove it. thank you

  Business response

  10/25/2021

  On June 22nd, *** **** purchased a Top Support Set from us. On August 6th he requested to return the item and then we explained the process to him.  Unfortunately when the item returned to the warehouse on August 24th an IT glitch prevented his credit from automatically releasing.  On 10/04 one of my supervisors was alerted to the situation and manually processed the credit back to *** ****.  We are terribly sorry for the extra hassle caused by us on this return and have reached out to offer *** **** a discount on his next order.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩