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ComplaintsforExpress Sunrooms of America, Inc.
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Complaint Details
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Initial Complaint
10/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Paid this business roughly 12,000.00 to extend our patio roof and enclose it. No issues thus far with the enclosure. The roof, however, leaks everytime it rains. It has gotten worse where now it leaks in the middle of the roof and along 3 out of 4 sides of the roof! They have come out a number of times and the roof has not been repaired. This business has resulted to telling me, the consumer, that its my outside stucco wall. I indulged and had a 3rd party company come out to inspect the wall. They found no moisture behind the wall, even after it just rained! The issue is the roof. I just want a roof that does not leak!Business response
12/09/2021
From: ***** * <***********************com>
Sent: Thursday, December 9, 2021 2:04 PM
To: Info <*****************>
Subject: ID Number ********
ExpressSunrooms response to *** ******* and ID number ********. ExpressSunrooms has come out several times to address any issues *** ******* had with the Screen Enclosure. I have sent my best installer out there several times to address these issues and during those times we have discovered issues with the stucco. We were also told that the entire neighborhood has a lawsuit against the builders because of stucco cracking in the neighborhood homes. I would really like for *** ******* to send me if he can do you report from the third-party that gave him his information. That would be helpful for everyone involved. I really cannot fix a problem that we didn’t create. If you re-search us online you will see that ExpressSunrooms has no roof leaks or complaints anywhere over a 20 year period.
Sent from my iPhone
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.