Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Best Western Southside Hotel & Suites has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforBest Western Southside Hotel & Suites

    Hotels

    Additional business information

    Additional Info:
    The Bureau has requested basic information from this company. The Bureau has not received a response.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4580 Collins Rd, Jacksonville, FL 32244-9521
    BBB File Opened:
    5/13/2003
    Business Management
    • Mr. Doug Doan, Assistant General Manager
    Contact Information

    Customer Contact

    • Mr. Doug Doan, Assistant General Manager

    Industry Tip

    BBB Tip: Traveling soon? Shop smart when booking a hotel room

    Customer Complaints

    0 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Devin A

    1 star

    05/24/2022

    We arrived at 1am to room 317 and found that the bathroom had black mold and peeling up wallpaper. The walls were dingy and damaged, with spots of dark material along the wallpaper. We notified the night shift employee of the issue who came up and investigated the room. She was appalled at the state of the room but told us there was no extra rooms and promised she'd make it right.Which she did! The next night when we returned we were moved to a new room, room 207. I looked into the bathroom and found more black mold along the ceiling and wall. Given that was around 1am that night, we just went to bed. I notified the day shift and asked to talk to a manager. She apologized and was very kind, and moved to us our third room, room 209. We quickly inspected the room with and as I was only looking for mold, I didn't see any right away and gave approval.However, that night we used the showed and as the steam hit the room, black mold was revealed underneath white paint. Additionally the shower curtain rod was damaged and hanging off the wall by a few screws. If we moved the rod wrong, the entire system felt like it would rip off the wall.I would appreciate a contact from corporate as the physical state of the building is appalling and I am debating contacting the health inspector to come take a look into the rooms. My wife has asthma and these types of conditions are dangerous for people with respiratory issues.I have stayed at this building atleast a ten times over the past 8 years and I will not be returning to this building personally. We paid over 400$ for rooms that were substandard and dangerous to be in.

    Local BBB

    BBB Serving Northeast Florida & The Southeast Atlantic

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.