Business ProfileforErwin Insurance

In October I called Erwin Insurance to remove a vehicle I no longer had from my coverage I spoke to a representative and she assured me that it was done and that the premium would change but she didn't know how much until the system updated and that she would call me back with the new premium. After about two weeks no call it was time to pay the new premium because the due date was the same but the premium was not so I called to get the new premium since it was not provided as the rep advised on our last call. This time I spoke to the same rep who advised that the car had not been taken off and that she didn't know why. At this time I advised her of our previous encounter she had no answers and again promised that she would figure it out consult with the office manager Ms ***** and call me back. Of course, she did not and I called again demanding Ms ***** she said it wasn't done she was confused as to why there was nothing she could do about it and I had to pay the previous premium, Livid that this had happened I couldn't go without insurance so I paid it. This month December same issue and they tried to make me pay the higher premium again the car has not been removed and Erwin has not reimbursed me for the last one as promised. They are saying that I can do nothing about the higher premium I paid and lose that money. Mind you after making the necessary changes to the policy the premium is over ****** less I can't afford to have given the ****** extra for their mistake and I want my money back and for them to own their mistake.