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Find a Location

Stillwater Insurance Group has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforStillwater Insurance Group

    Insurance Companies
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.5/5stars

    Average of 80 Customer Reviews

    Customer Complaints

    69 complaints closed in last 3 years

    32 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/6/2015

    Years in Business: 38

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Business Details

    Location of This Business
    6800 Southpoint Pkwy Ste 700, Jacksonville, FL 32216
    BBB File Opened:
    2/5/1996
    Years in Business:
    38
    Business Started:
    12/13/1985
    Business Started Locally:
    12/13/1985
    Business Incorporated:
    12/13/1985
    Accredited Since:
    4/6/2015
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of L000502 for this business, issued by Department of Financial Services

    These agencies may include:

    Department of Financial Services

    101 E. Gaines St.

    Tallahassee FL 32399

    (850) 487-9687

    http://www.flofr.com

    BBB records show a license number of W090057 for this business, issued by Department of Financial Services

    These agencies may include:

    Department of Financial Services

    101 E. Gaines St.

    Tallahassee FL 32399

    (850) 487-9687

    http://www.flofr.com

    BBB records show a license number of E000418 for this business, issued by Department of Financial Services

    These agencies may include:

    Department of Financial Services

    101 E. Gaines St.

    Tallahassee FL 32399

    (850) 487-9687

    http://www.flofr.com

    BBB records show a license number of 1000059777 for this business, issued by City of Jacksonville

    These agencies may include:

    City of Jacksonville

    117 W. Duval St.

    Jacksonville FL 32202

    (904) 630-2489

    http://www.coj.net

    BBB records show a license number of 1000059778 for this business, issued by City of Jacksonville

    These agencies may include:

    City of Jacksonville

    117 W. Duval St.

    Jacksonville FL 32202

    (904) 630-2489

    http://www.coj.net

    BBB records show a license number of 247231 for this business, issued by City of Jacksonville

    These agencies may include:

    City of Jacksonville

    117 W. Duval St.

    Jacksonville FL 32202

    (904) 630-2489

    http://www.coj.net

    BBB records show a license number of 247233 for this business, issued by City of Jacksonville

    These agencies may include:

    City of Jacksonville

    117 W. Duval St.

    Jacksonville FL 32202

    (904) 630-2489

    http://www.coj.net

    BBB records show a license number of 247235 for this business, issued by City of Jacksonville

    These agencies may include:

    City of Jacksonville

    117 W. Duval St.

    Jacksonville FL 32202

    (904) 630-2489

    http://www.coj.net

    BBB records show a license number of 1000064783 for this business, issued by City of Jacksonville

    These agencies may include:

    City of Jacksonville

    117 W. Duval St.

    Jacksonville FL 32202

    (904) 630-2489

    http://www.coj.net

    BBB records show a license number of 247239 for this business, issued by City of Jacksonville

    These agencies may include:

    City of Jacksonville

    117 W. Duval St.

    Jacksonville FL 32202

    (904) 630-2489

    http://www.coj.net

    BBB records show a license number of 1000064785 for this business, issued by City of Jacksonville

    These agencies may include:

    City of Jacksonville

    117 W. Duval St.

    Jacksonville FL 32202

    (904) 630-2489

    http://www.coj.net

    BBB records show a license number of 247245 for this business, issued by City of Jacksonville

    These agencies may include:

    City of Jacksonville

    117 W. Duval St.

    Jacksonville FL 32202

    (904) 630-2489

    http://www.coj.net

    BBB records show a license number of 247249 for this business, issued by City of Jacksonville

    These agencies may include:

    City of Jacksonville

    117 W. Duval St.

    Jacksonville FL 32202

    (904) 630-2489

    http://www.coj.net

    BBB records show a license number of 247251 for this business, issued by City of Jacksonville

    These agencies may include:

    City of Jacksonville

    117 W. Duval St.

    Jacksonville FL 32202

    (904) 630-2489

    http://www.coj.net

    Type of Entity:
    Corporation
    Alternate Business Name
    • Stillwater Insurance Company
    • Stillwater Insurance Services
    Business Management
    • Mr. Mark O. Davey, President & Chief Executive Officer
    • Ms. Dawn Boston, Vice President of Sales and Marketing
    Contact Information

    Principal

    • Mr. Mark O. Davey, President & Chief Executive Officer

    Customer Contact

    • Ms. Dawn Boston, Vice President of Sales and Marketing
    Additional Contact Information

    Fax Numbers

    • (904) 472-2524
      Primary Fax
    • (800) 491-7683
      Other Fax

    Phone Numbers

    Website Addresses

    Customer Complaints

    69 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/29/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    After nearly 6 years of homeowners coverage, Stillwater insurance sent me without warning a non-renewal notice with less than 4 weeks remaining in my policy. They claim the reason being an unspecified tree that is overhanging or touching the roof of either (again unspecified) detached garage or main household. To be clear i live in ******** where very large evergreen and oak trees are protected from removal by city ordinances. Oddly my property is the only one in any direction without such tree anywhere in the yard much less "overhanging" or touching my roof. The only potential thing is i have two lilac bushes that were already established when i purchased my home. One near my house and one in front of my detached garage. Both grow branches to roof height. I regularly maintain these and even if a branch broke they have neither the mass or the height to cause any damage. Still I never received any warning nor demand from Stillwater about needed maintenance to these bushes, since starting business with them in 2018.
    Read More

    Customer Reviews

    80 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Maureen T

    1 star

    06/28/2024

    I had multiple problems after the condo unit above mine caused water damage. The 2 claims that I made were mislabeled as liability instead of water damage making it impossible to switch insurance companies. With one of the claims, the claim was vacated without informing me, the customer. When my ********************** came up for renewal my policy cost almost double of what my previous policy was and the cost I was quoted while I was investigating other insurance options.

    Stillwater Insurance Group Response

    07/01/2024

    Dear ****************, We have reviewed your policy history. Both claims were filed as non-weather water Third Party which indicates the water damage to your unit was caused by a third-party source; neither claim was ever filed as a liability loss. We also verified that the **** reports reflect this fact as well. The claim history cant be removed, and the reported cause of loss is correct. If you need proof of claims history for a new carrier, we can supply a Letter of Experience to you which gives the description of the coverage supplied for both claims. The claims were paid based on the damages discovered during the inspections. On both occasions, you were notified of the payments both verbally and through written letter. On the 2021 claim, the subrogation was successful, and we reimbursed you the deductible. Regarding the premium, your rate increased $110 in 2023 and $56 in 2024. These rate increases are consistent with other current Stillwater policies due to current inflation and normal cost of business increases. Stillwater has sent you a renewal offer to renew your policy 8/15/2024. Payment must be received by 8/14/2024 to avoid the policy expiring. We hope this addresses your concerns.

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