![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforBeyond Pavers & Lighting, LLC.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/06/2022
- Complaint Type:
- Product Issues
- Status:
- Unresolved
3/21/22 - deposit placed for a paver walkway. Company stated it would be 5-7 weeks before the project could take place. 4/21/22 - contacted the company to ask for an update and they said they would be able to do the project in 2 weeks 5/4- asked for an update and did not hear anything to schedule the appointment 5/5 - asked for a call back or refund of deposit. I had to call the company myself - they stated they had "issues obtaining the materials". I asked them for a refund of the deposit any they said "no refunds". When asking further about why I can't have my deposit refunded when materials have not been ordered and service was not provided, the owner stated," take me to court."Business response
05/06/2022
***** ****** ****** *** ******** *** ************************ ***** ******* *** ** **** ***** ** *** **** ******* *********************** ******** *** ****** ******** ****** *********
We are about to do his job. But got impatient with lack of materials and waiting period. We did tell him we don’t refund when materials are paid for.
Customer response
05/07/2022
Complaint: ********
I am rejecting this response because: the materials were never ordered. He said he could have the materials possibly delivered next week and he could do the job then but when I stated I would like to be present for the job he said that the materials would then have to be shipped to my property to be held until I was available. When I told him I was not comfortable with that arrangement and have reconsidered the project altogether, his simple response was, “no refunds.” When I inquired why I couldn’t get a refund when the materials haven’t been ordered and labor was not provided he simply repeated, “no refunds, take me to court.” The deposit website does not ever mention the no refund policy otherwise I would have never made the deposit.
Regards,
**** **
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.